EXPRESS SERVICE ADVISOR
3 weeks ago
Willis Automotive Offers:
- A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
- 401k with company match
- Paid Time Off and 7 paid holidays
- Employee discounts at all locations
- Paid training and development on and off-site
- Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more
Primary Function:
The Express Service Advisor is the dealership's first-line of customer relations and express service. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of administrative activities.
Duties and Responsibilities:
- Customer Relations
- Provide the ultimate guest experience through customer service and diagnostic/repair recommendations and estimates.
- Confirm service appointments via telephone.
- Respond to minor customer complaints with courtesy, tact and respect
- Coordinate policy adjustments within the guidelines and budgets under direct supervision
- Advise management of any situation outside of designated guidelines
- Service Sales
- Sell the proper repairs and/or services according to customers' perceived needs and the Road to the Sale
- Document estimated time and materials using appropriate parts pricing sources and labor pricing guide
- Administration
- Document all service and/or repair work accurately using company provided repair order forms; document any updates/changes and verify completion.
- Communicate any changes with technical staff as needed.
- Maintain required records, including carryover vehicles, special order parts status, time-keeping requirements, etc.
- Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Provide assistance on the Service Drive; greeting guests, moving vehicles, taking vehicles through car wash, etc.
- Communicates work accomplishments and activities to supervisor on a regular basis.
- May assist in the dispatch area on a back-up basis.
- Attends company/department meetings as requested or required.
- Performs any other related duties as assigned.
What we need from you:
- 1 year experience in a direct customer service role required
- 1 year experience in an Express Advisor role preferred
- High school diploma or equivalent required
- Working knowledge of CDK preferred
- Working knowledge of Microsoft Office Suite required
- Intermediate customer service skills required
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