FRONT OFFICE MANAGER

2 weeks ago


Kitty Hawk NC USA, United States Hilton Grand Vacations Full time
Job Description

Beachwoods Resort is currently searching for a Front Office Manager to take charge of the daily activities at our 150-room resort's front desk. Our resort is located in the stunning Outer Banks region of North Carolina, surrounded by beautiful scenery such as lakes, woodlands, wetlands, rolling dunes, and wildlife. We cater to a diverse range of travelers and are committed to providing exceptional service to our guests. Our resort offers numerous amenities such as an indoor water park, on-site laundry, a grill and bar, an outdoor pool area, and a leisure lake. We aim to provide a unique and relaxing experience for each guest.

We are looking for an experienced Front Desk Manager to lead our team and ensure that our guests have a positive and memorable experience from the moment they arrive on the property until they depart. If you are looking to take your career to the next level and join a fantastic team, apply today and become a part of HGV.

Here's why you will love it here:

* Day One Excellent health care options, including medical, dental, and vision
* A people-first culture
* Recognition Programs and Rewards
* Travel Discounts Program
* Generous Paid Vacation Program and Paid Sick Days
* Employee Assistance Program that supports your physical and mental well-being
* 401(k) program with company match
* Tuition reimbursement programs
* Employee Stock purchase program
* Numerous learning and advancement opportunities
* And more

Main Responsibilities:

* Leads the front office team by creating a environment.
* Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
* Assist in the daily maintenance of room inventory status.
* Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
* Maintains a positive collaborative work environment between staff and management.
* May be required to perform other reasonable duties as requested by management.

Job Details:

* Our Front Desk operates 7 days per week. The Front Office Manager may work varying shifts, including weekends and public holidays.
* Full time, year-round

Qualifications

What are we looking for:

* 3-5 years of related experience
* 2+ years of management or supervisory experience
* Front desk experience
* Prior cash handling and computer experience are required.
* Ability to lead each field of the department independently.
* Positive, outgoing personality
* Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, awarded two sought-after Stevie Awards in The 20th Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's Best Adoption-Friendly Workplaces list and becoming a Great Place to Work certified company in 2022.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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