PATIENT SERVICE COORDINATOR
1 month ago
Infusion Center
18101 Prince Philip Drive
Support and Patient Services - Clinical
Day Shift
See Job Summary
Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co-payments, Time-of-Service (TOS) payment processing, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests.
Primary Duties and Responsibilities:
* Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
* Acts as a liaison during patient encounters by utilizing office policies and procedures. Greets each patient in a friendly manner and verifies that each patient's demographic and insurance information is correctly entered into the Practice Management System.
* Schedules appointments and/or procedures by entering all relevant patient information in the Practice Management System to ensure proper preparation of the medical record and billing information prior to the time of appointment or procedure.
* Answers the telephone with a positive and professional tone of voice before the fourth ring and directs or resolves the call appropriately in order to ensure each call is handled efficiently.
* Enhances continuity of care for patients by utilizing the Practice Management System integrated functions to include: recalls, confirmations, wait lists and online appointments.
* Interacts with practice employees, physicians, and others by obtaining and communicating essential data and assisting other team members to coordinate efficient patient flow through the practice.
* Maintains a regulatory/compliance environment by following organizational policies and procedures to ensure compliance to state, local, and federal standards and regulations.
* Obtains, identifies, and forwards referrals and authorizations to the A/R Department within 2 days of date of service by reviewing dates, billed procedures listed, signature of the referring physician, and batching worksheets to ensure claims are mailed from the A/R Department with appropriate documentation.
* Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information in the Practice Management System, ensuring charges are entered within two days of date of service. Confirms each patient has an understanding of our co-pay, balance and billing procedures in compliance with the Collections Policy Manual.
* Records accurate and legible phone messages to ensure efficient follow through for patient care.
* Resolves fee ticket discrepancies by compiling and verifying all fee tickets against the Daily Charge Report and reviews the Kept Appointments with No Charges report on a daily basis by rerunning fee tickets and returning them to physicians when necessary to ensure all charges are entered into the Practice Management System.
* May serves as the primary backup for the Health Information Assistant (if applicable) or is the principal resource for daily medical records activities. Creates and request medical history files.
* Based on hospital location may: Ensure that all monies are accurately collected and accounted for at day's end: At day's end, reconciles all monies collected (cash, checks, and credit card payments) to the money entered in the approved organization electronic scheduling and billing systems Front Desk Module. Closes and balances the Credit Card Machine on a daily basis. Batches payments and delivers payment batches to designated department resource for balance verification, creation of bank deposit and delivery of deposit to the Cashier's Office. At the end of each day or session, batches encounter forms, prepares Batch Entry Form and Batch Control Log to be sent to Physicians' Unified Billing Service (PUBS).
Required for All Jobs
* Performs other duties as assigned.
* Complies with all policies and standards.
* Utilize all organizational resources effectively and efficiently.
* Where applicable, refer to the competency validation documents for population(s) served.
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