Supv Patient Transporters

General Summary of Position

Job Summary:

Responsible for the effective supervision of the Patient Transportation Services. This includes but is not limited to the successful building and management of interdepartmental relationships, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity. Assists the director with overall planning, organizing, and supervising of Patient Transportation and Hospital activities such as clinical emergency, emergency preparedness and security notification. Ensures compliance with regulatory agencies and with established policies and procedures.

Primary Duties:

1. Assists the Director in achieving financial objectives; ensures department operates within budget; controls expenses within area of responsibility. Ensures that department operations are conducted safely and in accordance with all Hospital and governing bodies rules/regulations. Responsible for implementation of safety initiatives.
   
   
2. Supervises Transport Associates, including monitoring attendance, productivity, and time and attendance reports. Inspects work performed, evaluates, and corrects methods and techniques. Escalates department and personnel concerns to the Director.
   
   
3. Assists in recruiting, interviewing, onboarding, orienting, training, and evaluating new associates.
   
   
4. Maintains CapMan Supervisor access, allows CapMan algorithm to dispatch transport associates, manually assigns, delays, and cancels job as appropriate in accordance with standards set by the Director.
   
   
5. Serves as point of contact for escalation between transport associates, House Administrators, nurses, and other requesting departments. Escalates to the Director as needed.
   
   
6. Explains dispatcher logic and transporter activities. Ensures proper operation of CapMan hardware, software programs, page and phone handling systems; troubleshoots and works with Information Systems and CapMan; ensures configurations are accurate and revise when necessary. Implements down time procedures when necessary.
   
   
7. Assists the Director in preparation, coordination, and implementation of the operations plan, reports on objectives and special requirements, estimates, budgetary requirements for equipment, supplies, and staff for area of responsibility. Reviews plans and coordinates staffing schedule with departmental peers. Monitors and adjusts staffing patterns and schedules to accommodate both planned and unexpected alternation in workload and/or resource availability. Establishes work schedules and staff assignments to ensure coverage as determined by the Director.
   
   
8. Supervises the staff schedules to maximize utilization of staff and minimize delays to patients. Sets standards for conduct of work and required performance and ensures compliance with such standards including uniform and equipment inspection.
   
   
9. Performs all duties of Transporter, including Transporting patient, his/her personal possessions, medical records, and attached clinical devices (IV's and oxygen) by wheelchair, stretcher, bed, etc. to and from various hospital locations, and to the hospital entrance, upon discharge. Ensures the safety of the patient during transport. Ensures the comfort of the patient by being attentive, offering blankets, checks modesty and engaging in appropriate conversation with the patient.
   
   
10. Resolves problems related to patient, visitor, staff or employee complaints; resolves problems associated with Patient Transport Services; recommends and participates in the solution of on-going problems or trends. Recommends, develops, and implements process improvement initiatives.

Qualifications:

• High School Diploma or GED required.
• Associate degree preferred.
• 1-2 years of progressively more responsible job-related experience which includes supervision required.
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required.
• Proficient in all basic computer applications including Word, Excel, and PowerPoint

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.