Claims eLearning Lead

DescriptionClaims eLearning LeadUS (East Coast), London, ParisAt AXA XL, we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.Our Global Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive improvement.As the Claims eLearning Lead in the Global Claims Innovation & Optimization team, you will be pivotal in designing, developing, and coordinating training programs for our Global Claims organization. Your primary objective will be to lead and support work to create engaging and effective learning experiences for our claims colleagues, focusing on business processes, systems, and data.In this role, you will collaborate with subject matter experts and stakeholders to identify training needs and learning objectives. Using your expertise in instructional design methodologies, you will design and develop comprehensive training programs that align with organizational goals. Creativity and innovation skills will be crucial as you create engaging and interactive learning materials, including e-learning modules, presentations, job aids, and assessments.This is a fantastic opportunity to work within a great team, delivering strategic claims transformation projects for a world-leading organization that helps protect what matters. Together, our colleagues push boundaries, drive forward new ideas and make choices that give our customers, businesses, and societies the confidence to thrive.DISCOVER your opportunity As a critical part of the AXA XL Global Claims Innovation & Optimization team, your responsibilities will be to:Collaborate with cross-functional teams to identify, define, and develop process, system, and data training. Create engaging training materials, including presentations, job aids, manuals, and e-learning modules, to facilitate compelling learning experiences.Coordinate and/or facilitate engaging and interactive virtual training sessions.Collaborate with subject matter experts to create and maintain comprehensive documentation of processes, system functionalities, and data procedures as required. Regularly update training materials and resources to reflect processes, systems, or data-related practice changes. Ensure documentation is easily accessible to employees.Analyze training data and feedback to identify areas for improvement and make recommendations to enhance the training programs. Stay abreast of industry trends and best practices to improve training methodologies and content.Promote a continuous improvement and innovation culture within the Global Claims organization.In this role, you will be part of the Global Claims Strategy & Transformation organization and report to the Head of Global Claims Innovation & Optimization.QualificationsSHARE your talentQualifications:Intermediate experience building learning programs focusing on global transformation initiatives, ideally in the insurance industry. Bachelor's degree in Learning & Development, Communications, Marketing, Design, or a related field (or equivalent work experience).Proven experience coordinating and delivering process, system, or data-related training programs within a global organization.Robust knowledge of instructional design principles, adult learning methodologies, and the ADDIE framework.Familiarity with learning management systems (LMS) and e-learning authoring tools.Excellent attention to detail and ability to understand complex processes and systems.Excellent communication and presentation skills, with the ability to convey technical information to diverse audiences.Ability to work effectively in a fast-paced and dynamic environment, managing multiple training initiatives simultaneously.Understanding of claims management processes, industry best practices, and regulatory requirements is a plus.Skills and Abilities:Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.Highly organized and detail-oriented, with outstanding project management and problem-solving capabilities.Foster a culture of innovation and learning within the team, encouraging experimentation, risk-taking, and pursuing new ideas to drive program development.Demonstrate empathy, active listening, and the ability to motivate and inspire team members.Self-motivated and adaptable, with a growth mindset and a passion for driving positive change.FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more at axaxl.comInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance CharterLearn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars:Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.For more information, please see axaxl.com/sustainabilityThe U.S. base salary range for this position is $95,000 to $186,000 USD.  AXA XL is a global Company.  The salary range noted above is applicable only for US applicants.  Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.Job Field: ClaimsJob Type: StandardSchedule: Full-time