Transformation Manager
3 weeks ago
DescriptionAt AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.Our Global Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive improvement.As a Transformation Manager in the Global Claims PMO and Change Team you will be responsible for delivering time critical, complex change initiatives with a clear focus on the execution of sustainable results. You will collaborate with senior claims management and specialists to enhance business performance and ensure alignment with tactical and strategic goals. You will have proven end-to-end project management experience as well as strong process improvement, stakeholder management and communication skills to be successful in this role.This is a fantastic opportunity to work within a great team, delivering strategic claims transformation projects for a world-leading organization who help protect what matters. Together, our colleagues push boundaries, drive forward new ideas and make choices that give our customers, businesses, and societies the confidence to thrive.DISCOVER your opportunityAs a critical part of the AXA XL Claims PMO and Change team your responsibilities will be to:Execute on transformation initiatives that drive the strategy for the Global Claims organization.Identify and prioritize improvement opportunities across claims handling processes, technology, data analytics, and customer service.Lead cross-functional project teams to design, implement, and monitor the success of transformation initiatives.Develop and maintain strong relationships with cross-functional internal stakeholders to ensure alignment and support for transformation projects.Manage the change management process, ensuring effective communication, training, and adoption of new processes and technologies.Establish and track key performance indicators (KPIs) to measure the success of transformation initiatives and report progress to senior leadership.Promote a culture of continuous improvement and innovation within the Global Commercial Claims organization.Stay current on industry trends, emerging technologies, and best practices in claims management to inform future transformation efforts.In this role, you will be part of the Global Claims Strategy & Transformation organization and will report to the Head of Global Claims Change Management.QualificationsSHARE your talentIn this role, you will report directly to the Head of Global Claims Change Management working closely with the global PMO and Change team to support a wide range of Global and Regional projects.Qualifications:Intermediate experience focusing on process improvement, project management, agile delivery, and change management, ideally in the insurance industry. Proven track record of successfully working in large-scale transformation initiatives within a complex, global organization.Strong understanding of claims management processes, industry best practices, and regulatory requirements a plus.Experience with digital transformation, including the implementation of new technologies and data analytics solutions.Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.Highly organized and detail-oriented, with strong project management and problem-solving capabilities.Understanding of design thinking and experience design principles.Experience in designing and facilitating results-focused workshops to identify opportunities, understand root cause issues and prioritize solutions. Experience in building a data-driven business case to support proposed solutions and investment.Self-motivated and adaptable, with a growth mindset and a passion for driving positive change. The U.S. base salary range for this position is (120,000 – 182,000). Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.Job Field: ClaimsJob Type: StandardSchedule: Full-time
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