FULLY REMOTE PART-TIME SPANISH-BILINGUAL PATIENT NAVIGATOR
4 weeks ago
Job Summary: As a Bilingual Mental Health Patient Navigator, you will be responsible for managing the front-end operations and facilitating communication between our mental health professionals and clients. Your ability to fluently communicate in both Spanish and English will play a crucial role in creating a welcoming and inclusive environment. Your daily tasks will include scheduling appointments, maintaining client records, responding to inquiries, and supporting administrative duties.
Requirements
Responsibilities:
- Schedule and coordinate appointments for Spanish and English-speaking clients, ensuring accurate and timely communication.
- Explain Patient Financial Responsibility in a completely transparent and easy-to-understand fashion and collect deductibles and co-pays.
- Maintain thorough and up-to-date client records, adhering to confidentiality and privacy regulations.
- Respond to phone calls, emails, and other inquiries in both Spanish and English, providing accurate and helpful information.
- Assist with administrative tasks such as data entry and billing processes.
- Handle crisis situations calmly and professionally, following established protocols.
- Demonstrate empathy, respect, and cultural understanding to create a supportive environment.
- Uphold strict confidentiality and privacy guidelines when handling sensitive client information.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Fluency in Spanish and English, with excellent verbal and written communication skills in both languages.
- Must work in a HIPPA compliant environment.
- Previous experience in a receptionist or administrative role in a healthcare setting, preferably in a mental health.
- Familiarity with mental health terminology and practices is a plus.
- Strong organizational skills, attention to detail, and ability to multitask.
- Proficiency in computer systems and software (e.g., MS Office, Athena electronic medical records, etc.).
- Compassionate and empathetic nature, with the ability to remain calm in stressful situations.
- Understanding of the importance of confidentiality and privacy in the mental health industry.
- Cultural sensitivity and ability to work effectively with diverse populations.
Benefits
Very competitive compensation. Work from home/remote. Highly collaborative organization that treats you like family. Excellent potential for professional development. Possibility for a transition to full time.
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