PHARMACY CUSTOMER SUPPORT AGENT

2 weeks ago

NY United States MedWiz Pharmacy Full time
We are actively searching for a polite, patient and professional Pharmacy Customer Support agent to work in our busy long term care pharmacy, located in Bardonia, NY.

You will be working closely with other pharmacy team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems. The call center agent will be handling a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, direct the call to the appropriate party, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Available shifts: 7 am to 3 pm, and from 3 pm to 11 pm.

Responsibilities:
  • Answering or making calls to facilities/patients to process refills, address complaints, track delivery, etc.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the facilities/patients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry personnel, as needed.
  • Building lasting relationships with facilities and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Requirements:
  • High school diploma or equivalent.
  • Call center experience preferred
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company services, policies and procedure.
  • Proficiency with computers and strong typing skills.
  • Ability to remain patient and diffuse tense situations.

PHARMACY EXPERIENCE IS A PLUS

  • Account Manager

    1 week ago

    Shreveport, LA, United States PioneerRx Pharmacy Software Full time

    Pharmacy Technician-Account Manager (On-site only)PioneerRx Pharmacy Software is looking for Account Manager/Software Support representatives who are able to work in our Shreveport, LA office. This role is on-site only.Job DescriptionAs an Account Manager, you’ll help pharmacies skillfully operate their PioneerRx software. Your workday will consist of...

  • Pharmacy Lab Technician

    1 week ago

    Chattanooga, TN, United States MedRock Pharmacy Full time

    *Pharmacy Lab Technician* Medrock Pharmacy – Chattanooga, TN *Position Overview:* MedRock pharmacy is looking for a motivated individual who *values team work, focus on growing the company and provide unique knowledge and experience*. MedRock is a full-service pharmacy with a focus on dermatology products, our mission is to improve the quality of patients...

  • Pharmacy Lab Technician

    1 week ago

    Chattanooga, TN, United States MedRock Pharmacy Full time

    *Pharmacy Lab Technician* Medrock Pharmacy – Chattanooga, TN*Position Overview:*MedRock pharmacy is looking for a motivated individual who *values team work, focus on growing the company and provide unique knowledge and experience*.MedRock is a full-service pharmacy with a focus on dermatology products, our mission is to improve the quality of patients...

  • Certified Pharmacy Technician Bilingual

    1 week ago

    Greenwood, SC, United States Carolina Health Centers, Inc. Full time

    Description: This is a full time Certified Pharmacy Technician position at Carolina Community Pharmacy, The Village. Part of the Carolina Health Centers, Inc. family. Bilingual in English and Spanish required. GENERAL DESCRIPTION: Under the direct supervision of CHC Director of Pharmacy, the Pharmacy Technician I shall assist the pharmacist in performing all...

  • LTC Nurse Consultant

    2 hours ago

    , MA, United States MedWiz Pharmacy Full time

    MedWiz Pharmacy of Mass is a leading provider of long-term care & skilled nursing pharmacy services. We are actively seeking people like you- passionate, highly skilled and motivated to make a difference!Join the MedWiz of Mass team as a pharmacy account manager, where you will provide outstanding clinical services to our facilities and collaborate with the...

  • Certified Pharmacy Technician Bilingual

    3 weeks ago

    Greenwood, SC, United States Carolina Health Centers, Inc. Full time

    Description:This is a full time Certified Pharmacy Technician position at Carolina Community Pharmacy, The Village. Part of the Carolina Health Centers, Inc. family.Bilingual in English and Spanish required.GENERAL DESCRIPTION:Under the direct supervision of CHC Director of Pharmacy, the Pharmacy Technician I shall assist the pharmacist in performing all...

  • DELIVERY DRIVER PART TIME 6PM-MIDNIGHT SHIFT, M-F.

    3 weeks ago

    , NY, United States CVS Pharmacy, Inc. Full time

    Delivers prescription orders and products to customers on a predetermined route and schedule. Demonstrates ethical conduct, maintains patient confidentiality, and ensures regulatory compliance standards are met. Manages all assigned pharmacy workstat Delivery Driver, Night Shift, Part Time, Delivery, Driver, Health, Retail

  • Pharmacy Billing Specialist

    1 week ago

    Buffalo, NY, United States Elderwood - Pediatric Specialty Care - Woodmark Pharmacy - PostAcute Partners Full time

    Pharmacy Billing Specialist Starting Pay Rate : $18.Woodmark Pharmacy of NY is looking for an experienced, detail- oriented Pharmacy Billing Specialist to join our team and make a difference in the lives of our residents and their families. Full Benefits Package - Medical, Dental, Vision, Life Pharmacy Billing Specialist Position Overview: The Pharmacy...

  • LTC Nurse Consultant

    15 minutes ago

    Chicopee, MA, United States MedWiz Pharmacy Full time

    MedWiz Pharmacy of Mass is a leading provider of long-term care & skilled nursing pharmacy services. We are actively seeking people like you- passionate, highly skilled and motivated to make a difference!Join the MedWiz of Mass team as a pharmacy account manager, where you will provide outstanding clinical services to our facilities and collaborate with the...

  • Specialty Account Manager

    3 weeks ago

    Brooklyn, NY, United States CSI Pharmacy Full time

    CSI Pharmacy is seeking a Specialty Account Manager for our Brooklyn territory who will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region. Specialty Account Manager Responsibilities:Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet...

  • Specialty Account Manager

    3 weeks ago

    Queens, NY, United States CSI Pharmacy Full time

    CSI Pharmacy is seeking a Specialty Account Manager for our Long Island territory who will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region. Specialty Account Manager Responsibilities:Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet...

  • Specialty Account Manager

    3 weeks ago

    Buffalo, NY, United States CSI Pharmacy Full time

    CSI Pharmacy is seeking a Specialty Account Manager for our Buffalo territory who will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region. Specialty Account Manager Responsibilities:Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet...

  • Certified Pharmacy Technician

    6 days ago

    Syracuse, NY, United States KPH Healthcare Services Full time

    Overview: Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees. Job Summary: Responsible for filling and finalizing all orders prior to their reaching a pharmacist and then facilitating the shipment of medications to patients and providers across...

  • Specialty Account Manager

    4 weeks ago

    Queens, NY, United States CSI Pharmacy Full time

    CSI Pharmacy is seeking a Specialty Account Manager for our Long Island territory who will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region.Specialty Account Manager Responsibilities:Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet...

  • Specialty Account Manager

    3 weeks ago

    Brooklyn, NY, United States CSI Pharmacy Full time

    CSI Pharmacy is seeking a Specialty Account Manager for our Brooklyn territory who will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region.Specialty Account Manager Responsibilities:Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet...

  • Specialty Account Manager

    2 days ago

    Queens, NY, United States CSI Pharmacy Full time

    CSI Pharmacy is seeking a Specialty Account Manager for our Long Island territory who will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region.Specialty Account Manager Responsibilities:Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet...

  • Specialty Account Manager

    2 days ago

    Buffalo, NY, United States CSI Pharmacy Full time

    CSI Pharmacy is seeking a Specialty Account Manager for our Buffalo territory who will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region.Specialty Account Manager Responsibilities:Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet...

  • Specialty Account Manager

    3 weeks ago

    Buffalo, NY, United States CSI Pharmacy Full time

    CSI Pharmacy is seeking a Specialty Account Manager for our Buffalo territory who will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region.Specialty Account Manager Responsibilities:Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet...

  • Pharmacy Technician

    6 days ago

    United States HarmonyCares Full time

    OverviewHarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission – To bring personalized,...

  • Pharmacy Technician

    4 weeks ago

    Roseville, MN, United States WALGREENS Full time

    Job Summary:In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. ...