Change Management

2 weeks ago

Indianapolis IN United States OP Consulting Group LLC Full time

Change Management

100 N. Senate Ave. Indianapolis, IN 46204

10 Months

Note: Hybrid position, Onsite 3 days, Local candidates to Indianapolis only.

INDOT is undertaking a multi-million-dollar, multi-year digital transformation and IT systems modernization effort that will impact thousands of employees and contractor partners associated with INDOT. With transformation and modernization comes a lot of change change to the way current processes are done, changes to who does what, and when. And change is difficult for any organization.

The Change Execution Consultant will play a key role in ensuring our digital transformation IT projects meet objectives on time, with the right resources, and on budget by leading the development of employee training, increasing employee adoption and usage, and ensuring new / revised processes are implemented to provide maximum benefit with as minimal impact on day-to-day operations as possible.

This person will focus on the people side of change including changes to business processes, systems and technology, job roles and organization structures, and business unit training development. The primary responsibility will be creating and implementing change execution strategies, working with INDOT project managers, business leaders and partner vendor implementors to support planning for and execution of employee adoption and usage to minimize risk to implementation. The Change Management Consultant will work to drive faster adoption, higher crucial utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of successful results and outcomes.

Supervision

This position is part of the INDOT Digital Transformation Project Management Office (PMO). While the Change Execution Consultant does not have direct INDOT employee supervisory responsibility, this person will be responsible for leading change management and training best practices and will have responsibility for managing vendor training support staff.

This position will have to work collaboratively with many others in the organization to succeed. The Change Execution Consultant will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The Change Execution Consultant may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. The Change Execution Consultant will also support project teams in integrating change execution activities into their project plans.

Roles and Responsibilities:

Apply a structured change methodology and lead change management activities

Assess the change impact on individuals and organizations and capacity to execute change

Complete change management assessments (e.g. risk, strategic alignment, sponsorship, capacity, etc.)

Create and execute a change management strategy while ensuring it aligns with organization pillars and strategic plan

Identify, analyze, and prepare risk mitigation tactics

Proactively identify and manage anticipated resistance

Consult and coach project teams about the value and integration of change management within project management to ensure team readiness

Create actionable change management deliverables: (e.g. change portfolio with success measures, communications plans, organizational strategic pillar alignment, sponsor roadmap, management coaching plans, training plans, resistance management plans, etc.)

Support development and execution of communications strategies and plans to build necessary commitment

Lead development and execution of training efforts

Work directly with change sponsors and leaders and multiple levels to help strengthen their sponsorship skills

Assess organizational culture to identify consistency with change and gaps that need to be addressed

Support change management at the highest level by coaching executives, managers and supervisors in preparing organization and staff for change

Integrate change management activities into overall master portfolio

Evaluate and ensure user readiness

Identify key stakeholder talent who play a role in the organizations commitment to change

Regularly track and report issues for successful change implementation and realization

Define and measure success metrics and monitor change progress

Support change execution capabilities building across the organization (leaders, managers, program/project leaders, front-line employees, etc.)

Skills and Qualifications

Experience and knowledge of change management principles, methodologies and tools

Experience with large-scale enterprise digital transformation / modernization efforts

Exceptional communication skills both written and verbal

Excellent active listening skills

Ability to clearly articulate messages to a variety of audiences

Ability to establish and maintain strong relationship

Ability to influence other and move toward a common vision or goal

Flexibility and adaptable; able to work in ambiguous situations

Forward-looking with a holistic/systems view approach

Organized with a natural inclination for planning strategy and tactics

Understand how to collect relevant data, to synthesize and summarize data, and to perform root cause analysis

Able to work effectively at all levels in an organization

Good understanding of large organization issues, structure, and business acumen

Must be a team player and able to work collaboratively with and through others

Familiarity with project management approaches, tools and phases of software development lifecycles

Experience leading large-scale organizational change efforts

Experience with leading training development and execution of large-scale process changes and software solution integrations with multiple business units

Change Management certification or designation desired; CCMP /Prosci certification a plus

State government / Indiana government experience a plus

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