Customer Experience Associate
Found in: Careerbuilder One Red US C2 - 2 weeks ago
We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is YoursAt DraftKings, we're at the forefront of innovation in the sports and gaming entertainment industry. We’re growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for DraftKings customers, regarding our products, answering customer questions, and advocating across the company. By joining our team, you’ll be gaining valuable experience in communication, problem-solving, and conflict-resolution skills allowing opportunities for growth and development. Our mission is to bring fans closer to the games they love through cutting-edge technology and unparalleled experiences.
What you’ll do as a Customer Experience AssociateProvide exceptional customer service through demonstrating product knowledge, problem solving, and research skills.
Manage high quality communications with our customers across several channels – phone, email, chat, and social media.
Ability to meet high qualitative and productivity KPI expectations of the role, such as quality of customer interactions,, average handle time, adherence to shift, etc.
Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.
Advocate for our players to help us grow the business.
Become licensed in multiple states, through applicable gaming commissions to assist customers across platforms.
College degree, equivalent or prior work experience, preferred.
Prior online customer support or transferable experience, preferred.
Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am (midnight), which includes 5 days of work with 2 days off. DraftKings Customer Experience team holds a Bi-Annual shift change that goes into effect September and March of each year. All CX team members take part in this shift change to ensure proper staffing during our NFL and non NFL periods.
Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite, preferred.
If you are polite, attentive, and friendly, then we are looking for you.
Must be at least 21 years of age due to state(s) licensing requirements.
The US hourly rate for this full-time position is $15.60 - $23.40, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.
Join Our TeamWe’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
-
Customer Experience Associate
2 weeks ago
Las Vegas, NV, United States DraftKings Full timeWe’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...
-
Customer Experience Senior Associate
9 hours ago
Las Vegas, NV, United States DraftKings Full timeWe’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...
-
Customer Experience Associate
Found in: Adzuna US C2 - 2 days ago
Las Vegas, NV, 89101, Clark County, NV, United States DraftKings Full timeWe’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...
-
Customer Experience Associate
1 week ago
Las Vegas, United States DraftKings Full timeWere defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, impossible isnt part of our vocabulary. Youll face some of the toughest but most rewarding challenges of your career....
-
Customer Experience Associate
Found in: beBee S US - 1 week ago
Las Vegas, United States DraftKings Full timeWeâre defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, âimpossibleâ isnât part of our vocabulary. Youâll face some of the toughest but most...
-
Customer Experience Associate
Found in: beBee jobs US - 5 days ago
Las Vegas, Nevada, United States DraftKings Full timeWe're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your...
-
Customer Experience Associate
2 hours ago
Las Vegas, United States DraftKings Full timeWe’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...
-
Customer Experience Associate
4 days ago
Las Vegas, United States DraftKings Full timeAbout DraftKings We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding...
-
Customer Service Associate
Found in: Careerbuilder One Red US C2 - 2 weeks ago
Las Vegas, NV 89101, United States Hertz Full timeHertz - JobID: 20368 [Auto Service Technician] As a Service Associate at Hertz, you'll: Load, transport and deliver items to clients or businesses in a safe, timely manner; Ensure items are delivered in proper condition; Review orders before and after delivery to ensure orders are complete, the charges are correct, and the customer is satisfied; Assist with...
-
Customer Experience Associate
Found in: Careerbuilder One Red US C2 - 13 hours ago
College Park, NV, United States DraftKings Full timeWe’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...
-
Customer Service Associate
1 week ago
Las Vegas, United States THE CLAW Full timeJob DescriptionJob DescriptionAbout usTHE CLAW is a leading arcade and recreation company that specializes in providing a unique claw machine experience. Our store is dedicated to providing a wide range of claw machines filled with plushies and toys that appeal to customers of all ages. Our arcade is the perfect destination for family gatherings, date...
-
Director Customer
3 days ago
Las Vegas, United States CareerBuilder Full timeSphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates...
-
Customer Care Associate I
Found in: beBee jobs US - 2 weeks ago
Las Vegas, Nevada, United States Sunbit Inc. Full timeJOB TITLE: Customer Care Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: 16.00WORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be...
-
Customer Service Lead
Found in: Careerbuilder One Red US C2 - 2 weeks ago
Las Vegas, NV 89101, United States Burlington Full timeBurlington - JobID: 218945 [Department Manager] As a Customer Service Lead at Burlington, you'll: Direct cashier coverage and customer flow at the front of lines to ensure efficient service; Assist management team in communicating promotions and company updates; Monitor and validate returns, exchanges, check authorizations, voids, and other transactions;...
-
Customer Service Lead
Found in: Careerbuilder One Red US C2 - 2 weeks ago
Las Vegas, NV 89101, United States Burlington Full timeBurlington - JobID: 218848 [Department Manager] As a Customer Service Lead at Burlington, you'll: Direct cashier coverage and customer flow at the front of lines to ensure efficient service; Assist management team in communicating promotions and company updates; Monitor and validate returns, exchanges, check authorizations, voids, and other transactions;...
-
Victoria Secret Jobs 2022
Found in: Jooble US O C2 - 2 weeks ago
Las Vegas, NV, United States Victoria's Secret Full timeJob Description: The Selling Associate drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of work area. The Selling Associate will likely spend the majority of their time in two of these skill areas...
-
Bilingual Customer Service Associate
7 days ago
Las Vegas, United States Vanguard Staffing Full timeJob DescriptionJob DescriptionWe are looking for individuals with customer service, hospitality, or any related backgrounds to hand out surveys on the public transit buses in Las Vegas!Surveyors will be riding on various bus routes asking customers (riders) to complete a customer satisfaction survey. Surveyors must have exceptional customer service skills,...
-
Lead Retail Customer Service Associate
Found in: Lensa US P 2 C2 - 1 week ago
Las Vegas, United States Ryman Hospitality Properties Full timeEducation High school diploma or equivalent required Experience 1 years experience in guest service, sales, and/or cash handling required Knowledge, Skills and Abilities Possess an outgoing personality and an aptitude for sales Provide exceptional se Customer Service, Retail, Associate, Leadership, Guest Service, Sales
-
Lead Retail Customer Service Associate
1 week ago
Las Vegas, United States Ryman Hospitality Properties Full timeEducation High school diploma or equivalent required Experience 1 years experience in guest service, sales, and/or cash handling required Knowledge, Skills and Abilities Possess an outgoing personality and an aptitude for sales Provide exceptional se Customer Service, Retail, Associate, Leadership, Guest Service, Sales
-
Bilingual Customer Service Associate
1 week ago
Las Vegas, United States Vanguard Staffing Full timeJob DescriptionJob DescriptionSurveyors will be riding the buses of the public transit system, asking customers to complete a customer satisfaction survey. Surveyors must have exceptional customer service skills, be friendly, and be fluent in English and Spanish.****This is a two-week temporary assignment beginning on May 1st, 2024 **** Requirements:Must be...