SR. TEA-TEMPE
2 weeks ago
About TEKsystems and TEKsystems Global Services
We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
Sr. TEA Promotion Criteria:
The Sr. TEA must have 1 year of tenure and also have been ranking as Exceeds Expectations on their last performance review and/or competency review to be considered for the promotion and will go through an interview with the TEM and NOM. The NOM will present the promotion nomination to the FSG Director for approval. Candidate must have superior coaching abilities as well as exceed in all operations. Candidate must have a strong understanding of policies and operating rhythm, commitment to TEKsystems core values and dedication to the FSG overall vision and mindset.
We will review SR. TEA promotions quarterly and the SR. CRA promotions will occur no sooner than 30 days within the role.
Responsibilities
Responsibilities:
The Sr. TEA will perform their traditional operational role and responsibilities and also be a team lead as it relates to the processes and technical components of the job. The Sr. TEA will be astrong partner to their TES for operational escalations from both the field and the center and drive problem resolution within their team.
Sr. TEA:
* Partners with TES group to identify operational trends, patterns and gaps along with providing solutions and advice based on role expertise
* Attend TES meeting once a month to discuss - picks an operational agenda item for each month to discuss with TES group
* PeopleSoft Reporting
* Cascade to respective TEA team and ensure updates are completed for the below reports, provide updates to TES once completed
* New Starts Report - review with respective TEA team to ensure all starts have been entered timely/accurately by end of day Monday
* Negative Hours Report - ensures updates/recoupment process has occurred for all new items on the report for respective TEA team
* Employee w/o Hours
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