PATIENT AR SPECIALIST

2 weeks ago

Phoenix AZ USA, United States American Vision Partners Full time
At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees
As a Patient A/R Specialist, you'll collects payments for an assigned segment of the Accounts Receivable and perform collection duties in accordance with established federal and state regulations. The Patient A/R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions.

  • Follows-up with patients and ensures outstanding balances are paid
  • Makes calls to and takes calls from patients, discussing their account in detail
  • Ensures that patient statements are sent with accurate information on a daily basis
  • Works accounts for external collection action, after all other avenues of internal collection action has been exhausted
  • Take payments over the phone from patients as well as make payment arrangements if needed
  • Researches and prepares patient credits and coordinates with accounting to process approved refunds
  • Process bankruptcy notices according to company policy
  • Makes changes to demographic information as necessary in order to produce a clean patient statement
  • Performs all other assigned duties


  • High School diploma or equivalent
  • 5+ years medical billing experience
  • Ophthalmology background is a plus
  • Working knowledge of CMS guidelines, contracted insurance guidelines, and coding policies
  • Demonstrated computer and math skills
  • Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
  • Excellent verbal and written communication skills
  • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Your health, happiness and your future matters At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more

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