LPN - PHYSICIAN PRACTICE - PHONE TRIAGE - ONSITE

4 weeks ago


North Canton OH United States Aultman Health Foundation Full time
***$5,000 LPN SIGN ON BONUS AVAILABLE with 1 year commitment to Aultman***

Job Description

Job Title: Triage Phone Operator

Reports to: Triage Coordinator, Director of Practice Management

Purpose: The Triage Phone Operator's purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member.

Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant

Job duties and responsibilities:
  • Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level
  • Transfer calls to appropriate parties
  • Schedule Appointments
  • Adjust/Cancel existing patient appointments
  • Interpret orders, print and distribute to necessary parties
  • Handle medication refill requests
  • Address patient complaints and issues, involving a supervisor/manager when needed
  • Assist LPNs/MAs with call-backs and follow-ups
  • Review consult notes
  • Inputting documents for patient charts

Performance Requirements:
  • Knowledge of common medications
  • Ability to problem solve and utilize critical thinking skills
  • Exceptional computer and typing skills
  • Knowledge of organization's policies and procedures
  • Excellent organizational and time management skills
  • Outstanding verbal and written communication skills
  • Ability to multi-task, prioritize and meet deadlines
  • Willingness to be adaptable and flexible
  • Teamwork is a must
  • Knowledge of proper documentation guidelines
  • Understanding of commonly used abbreviations
  • Maintain confidentiality, HIPAA and compliance regulations & requirements
  • Experience with EHR preferred
  • CPR Certification is required (can be completed upon hire)


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