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LPN - Physician Practice - Phone Triage - onsite

4 months ago

North Canton, United States Alliance Community Hospital Full time

*Up to a $10,000 LPN SIGN ON BONUS AVAILABLE WITH A 1-YEAR COMMITMENT* # Job Description Job Title: Triage Phone Operator Reports to: Triage Coordinator, Director of Practice Management Purpose: The Triage Phone Operator#s purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member. Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant Job duties and responsibilities: Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level Transfer calls to appropriate parties Schedule Appointments Adjust/Cancel existing patient appointments Interpret orders, print and distribute to necessary parties Handle medication refill requests Address patient complaints and issues, involving a supervisor/manager when needed Assist LPNs/MAs with call-backs and follow-ups Review consult notes Inputting documents for patient charts # Performance Requirements: Knowledge of common medications Ability to problem solve and utilize critical thinking skills Exceptional computer and typing skills Knowledge of organization#s policies and procedures Excellent organizational and time management skills Outstanding verbal and written communication skills Ability to multi-task, prioritize and meet deadlines Willingness to be adaptable and flexible Teamwork is a must Knowledge of proper documentation guidelines Understanding of commonly used abbreviations Maintain confidentiality, HIPAA and compliance regulations # requirements Experience with EHR preferred CPR Certification is required (can be completed upon hire)

* Up to a $10,000 LPN SIGN ON BONUS AVAILABLE WITH A 1-YEAR COMMITMENT*

Job Description

Job Title: Triage Phone Operator

Reports to: Triage Coordinator, Director of Practice Management

Purpose: The Triage Phone Operator's purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member.

Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant

Job duties and responsibilities:

* Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level
* Transfer calls to appropriate parties
* Schedule Appointments
* Adjust/Cancel existing patient appointments
* Interpret orders, print and distribute to necessary parties
* Handle medication refill requests
* Address patient complaints and issues, involving a supervisor/manager when needed
* Assist LPNs/MAs with call-backs and follow-ups
* Review consult notes
* Inputting documents for patient charts

Performance Requirements:

* Knowledge of common medications
* Ability to problem solve and utilize critical thinking skills
* Exceptional computer and typing skills
* Knowledge of organization's policies and procedures
* Excellent organizational and time management skills
* Outstanding verbal and written communication skills
* Ability to multi-task, prioritize and meet deadlines
* Willingness to be adaptable and flexible
* Teamwork is a must
* Knowledge of proper documentation guidelines
* Understanding of commonly used abbreviations
* Maintain confidentiality, HIPAA and compliance regulations & requirements
* Experience with EHR preferred
* CPR Certification is required (can be completed upon hire)