Deskside Support Technician

3 weeks ago

Chicago IL United States Leidos Inc Full time

Description

We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing.

Key Responsibilities:

  • Provide deskside support for end users as per tickets dispatched from the Service Desk.

  • Stage devices in preparation for deployment to end users.

  • Perform break/fix support for government-funded computing devices (e.g., PCs, laptops, mobile phones).

  • Deploy and retrieve end-user devices as needed.

  • Install specialty software and assist with Information Security matters.

  • Assess and diagnose issues with printers, fax machines, and multifunctional devices.

  • Provide A/V support in conference rooms and assist with Video Teleconferencing.

  • Install printer toner and maintain print devices.

  • Support after-hours activities as required by the customer.

Qualifications:

  • High School Diploma and 3+ years of IT Technical Support Experience.

  • Experience working on customer sites, preferably in a government or similar environment.

  • Excellent written and verbal communication skills.

  • Ability to multitask and function effectively in a fast-paced environment.

  • US Citizen with the ability to acquire a Public Trust security clearance.

Desired Qualifications:

  • Past experience with the Department of Justice or similar government agencies.

  • Bachelor's Degree in a related discipline with relevant experience in IT support roles.

  • Familiarity with the ESA V-ATR program (Antitrust Division).

Personal Attributes:

The ideal candidate will be personable, articulate, and committed to meeting customers' IT needs in an expedient and efficient manner. They must be independent and driven, capable of working with limited supervision. Excellent communication skills are essential to effectively interface with customers on-site and staff in the main office in Washington, DC.

Benefits:

  • Competitive salary

  • Health, dental, and vision insurance

  • 401(k) retirement plan

  • Paid time off and holidays

  • Professional development opportunities

Salary Range for this position: $60K to $66K

Original Posting Date:2024-04-16

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $42,250.00 - $76,375.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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