PATIENT SERVICES REP
3 weeks ago
Join our team as a day shift, full-time, Broken Arrow Patient Services Rep in Tulsa, OK.
Fulfilling your purpose begins here:
People First, Always. Here's how we take care of our people:
* Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more
Your team is bigger than your department:
* Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.
* We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
* Welcomes patients and visitors by greeting them promptly and providing them courteous customer service.
* Answers phone courteously, schedules/cancels appointments, takes accurate messages and directs calls to the appropriate staff members.
* Reviews face sheet with patient at time of visit and has patient sign sheet verifying information. Changes are to be updated in registration system.
* Maintains patient accounts by obtaining, recording and updating personal, financial and insurance information.
* Receives payment for co-pays, co-insurance, and outstanding balances. Provides receipt to patient.
* Batches daily by reconciling sign-in sheet, encounter forms and monies collected.
* Completes same day data entry (TES) including use of proper ICD-9 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
* Monitors and maintains waiting room and work area to ensure a clean and professional environment.
* Is knowledgeable of the location and contents of the MSDS manual.
* Limits access to patient/employees information on a job related need to know basis.
* Responds to supervisor's and co-workers requests for information and assistance in a cooperative manner and within appropriate time frame.
* Communicates problems, work flow, opportunities for improvement, and other relevant issues to supervisor or others as appropriate.
* Demonstrates effective verbal and written communication.
Qualifications
Job Requirements:
* High School Diploma or GED
Preferred Job Requirements:
* Previous customer service experience
* Previous medical office experience
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