Senior Manager, Hotel Front Office Operations Products Systems Analyst

Job Number 24022852Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThe Senior Business Systems Analyst, Hotel Front Office Operations Products leads analysis efforts and/or functions as a techno-functional expert.  This role collaborates with client and information technology organizations to lead the definition of functional requirements and functional designs of creative solutions that will support the clients’ strategy and future business goals.  This includes partnership with business stakeholders and close collaboration with Technology Product and Engineering team members.The Senior Business Analyst supports the Hotel Operations Product organization in clarifying functional requirements and functional design with a specific focus on complex solutions requiring operations research solutions.  The candidate performs independent research to proactively identify and analyze future opportunities and emerging solutions to drive improvement.  CANDIDATE PROFILEEducation and ExperienceRequired:•   5+ years’ experience in information technology application design or development•   3+ years’ experience in business systems analysis or project management on software development projects•   6+ years’ experience with converting business needs into technology requirements and working within Technology to manage the execution of projects•   4-year degree from an accredited university, preferably in a technology and business discipline or equivalent combination of education and experience. •   Experience with Agile Development methodology and tools (CSPO or CSM certification a plus)•   Experience with project management tools such as JIRA and Confluence•   Experience facilitating requirements analysis and functional design working sessions•   Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice•   Experience with business process re-engineering•   Strong problem-solving and analytical skills•   Ability to get into the technical weeds to come to a solution•   Excellent communicator, both written and spoken•   Extensive experience with business analysis of operations research problems relating to assignment of inventory (e.g. rooms)•   Familiar with UI capabilities afforded by a Salesforce Service Cloud product•   Deep familiarity with PMS systems such as Agilysys, Opera, etc. •   Familiarity with rooms control function in hospitality industry•   Prior experience working with and familiarity with hospitality industry applications and processes within Marriott’s ecosystem•   Prior experience working with and familiarity with Marriott’s existing information architecture, application portfolio, and information management methodologyPreferred:•   Familiarity with and background in cloud-based custom applications•   Ability to manage and work with on-shore and off-shore service providersCORE WORK ACTIVTITESTechnical Leadership•   Facilitates business requirements analysis and functional design work sessions including creating business presentations, communications, and documentation •   Lead functional design including demonstrations to stakeholders to validate approach•   Identifies creative solutions to business requirements, analyzes the strengths and weaknesses of alternatives, and provides recommendations•   Works with external vendors and analogous companies to obtain additional insights, approaches, and demonstrations of solutions•   Collaborates with the client organization including business analysts in the client organizations•   Document functional, integration, and testing requirements as well as SLAs and operating level agreements •   Leads technology cost/resource estimates and input to business cases•   Work with the Technology Product organizations during development to address functional requirements and functional design clarifications•   Provide expertise and update multi-year technology roadmaps•   Provide expertise to training and field support groups as appropriate before new releases go-live•   Identifies opportunities to enhance the business partnership and planning processes•   Trains and/or mentors other team members, and peers as appropriateTechnology Governance•   Follows all defined technology standards and processes (i.e. Technology Governance, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed•   Participates in technical evaluation process when assessing additions or changes to defined technology standardsMANAGEMENT COMPETENCIES Leadership•   Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.•   Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.•   Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.•   Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.•   Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. •   Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.Managing Execution•   Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.•   Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.•   Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Building Relationships•   Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.•   Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.•   Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.Generating Talent and Organizational Capability •   Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.•   Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.Learning and Applying Professional Expertise•   Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.•    Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.•   Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.•   Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o   Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).o   Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.o   Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.o   Reading Comprehension - Understands written sentences and paragraphs in work related documents.o   Writing - Communicates effectively in writing as appropriate for the needs of the audience.California Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.Colorado Applicants Only: The salary range for this position is $96,038.00 to $190,154.00 annually.Hawaii Applicants Only: The salary range for this position is $116,205.00 to $209,169.00 annually.New York Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.Washington Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD;  candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 4 days  after the date of this posting, 2/8/2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.Job type: FULL TIMECategories: Information Technology