CUSTOMER CARE COORDINATOR

4 weeks ago

Lansing MI USA, United States Ayers Basement Systems Full time
What's in it for you...

* Full-Benefits (health, dental, vision) & 401k Plan
* Paid holidays off
* Paid vacation days
* Great Work Place Culture
* No Cold Calling
* Brand New Facility

Schedule for this position in Customer Service:

* Monday-Thursday (Potential hours will be between 8a-7p)
* Friday (8a-5p)
* 1-2 Predetermined Saturdays a month (1st shift)

Is this what you've been looking for?

* A trusting, respectful, and fun culture
* The best tools and training to get the job done the right way
* A solid pay and benefits package
* Opportunities for professional growth

What you will do:

* Conducting inbound and outbound calls with customers and internal employees with a focus on providing exceptional care
* Discuss services we have to offer and how they can help solve problems that our customers are experiencing with their homes
* Schedule installation and service appointments for our sales and service departments
* Accurately documenting discussions including notes and pictures associated with our customer's needs

What you will need:

* Desire to challenge the status quo to redefine the construction industry.
* Possess excellent interpersonal communication skills demonstrated through strong customer service experience. (Preferred 2 years minimum of customer care experience).
* A combination of education and experience that illustrates a proven track record in this field. (Those with prior experience handling logistics, scheduling, and calendars preferred).
* Ability to meet the requirements of a preemployment background check and drug screen.
* Call center or office setting experience preferred

Ayers Basement Systems, a regional leader in the foundation repair and waterproofing industry, is looking for a Customer Care Coordinator to join our growing team. Who is this person? An organizational rock star who can be an ambassador to our customers, help schedule appointments, communicate services we have to offer and provide a memorable, one-of-a-kind experience

Here at Ayer's, we do things a bit different. Our mission is to COMPLETELY REDEFINE our industry. What does that mean for you? It means that we strongly believe in investing in our employees so that they have the tools, knowledge and opportunity for growth to be successful in their roles and feel fulfilled knowing that the work we do leaves our customers saying Wow

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