Manager, Strategic Customer Success
3 weeks ago
ZoomInfo is seeking an experienced and innovative Manager of Strategic Customer Success to join our Customer Experience team. The Manager of Customer Success plays the lead role in setting strategy for the teams responsible for ensuring our customers have a frictionless experience while using our world-class solutions. You’ll identify and drive the changes necessary to improve operating and organizational efficiency of the functions, and will develop strategic partnerships with other departments to provide meaningful insight, influence product road map, and to maximize end-to-end customer experience. Responsibilities:Owns the complete customer success experience for the Strategic CSM team, strives to exceed desired service levels, and acts as an escalation point for customer issues when necessaryManage a team of approximately 8 Strategic CSMs who strategize with and guide our highest value customers Introduces innovative concepts to the organization to improve the customer experienceMeasures, achieves, and communicates agreed upon key performance indicators. Understands and addresses customer experience outliers in real-timeProvides feedback to Sales and Product teams regarding potential business opportunities and product innovations, based on insights gained through service interactions with customersRequired Skills & Experience:Minimum 3 years experience managing Customer Success teams for a tech company, specifically at the Enterprise and Strategic account levelExperience with Salesforce Service CloudTechnical proficiency across the technologies ZoomInfo integrates with (SFDC, Marketo, HubSpot, Eloqua, Outreach, SalesLoft, Dynamics, and others).Proven track record of building teams and designing processes to improve customer experience with a SaaS solution.Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment.Strong communication, presentation, and relationship management skills.Proven leadership skills, with a focus on partnering with both leaders across the organization and direct reports.The US base salary range for this position is $133,722- $173,052 + variable compensation + equity + benefits.Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.About us:For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects.Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number.
-
Bethesda, MD, United States Aledade, Inc. Full timeThe SVP, Customer Success will lead the customer-focused arm of Aledade's Performance team, ensuring a delightful experience for all independent primary care practices that Aledade partners with while driving effectiveness in our performance and efficiency in our delivery. Aledade currently serves 1,800 practices across 46 states, caring for over 2.1...
-
Customer Success Manager
1 month ago
Bethesda, United States Education Week Full timeEducation Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team. Job Summary The Customer Success Manager is ultimately responsible for enterprise customers' post-sale experience through customer onboarding, utilization, adoption, engagement, churn, retention,...
-
Customer Success Manager
2 months ago
Bethesda, United States Education Week Full timeEducation Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team. Job Summary The Customer Success Manager is ultimately responsible for enterprise customers’ post-sale experience through customer onboarding, utilization, adoption, engagement, churn,...
-
Customer Success Manager
1 month ago
Bethesda, United States Education Week Full timeJob DescriptionJob DescriptionEducation Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team. Job Summary The Customer Success Manager is ultimately responsible for enterprise customers’ post-sale experience through customer onboarding, utilization,...
-
Customer Success Manager
3 days ago
Bethesda, United States Collage Group Full timeJob Description Job Description Customer Success Manager Location: Hybrid, 2 days/week in Bethesda, MD office Overview: Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today’s diverse marketplace by providing cultural insights and best practices, helping organizations...
-
Customer Success Manager
1 day ago
Bethesda, United States Collage Group Full timeJob DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the only cultural intelligence engine that fuses consumer, industry, and brand data to provide brands with insights on the why behind consumers’ behaviors – so they can act quickly to fuel growth. Are you an expert in...
-
Customer Success Manager
3 days ago
Bethesda, United States Collage Group Full timeJob DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today’s diverse marketplace by providing cultural insights and best practices, helping organizations...
-
Account Director, Customer Success
5 days ago
Bethesda, United States Collage Group Full timeCollage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the...
-
Account Director, Customer Success
4 days ago
Bethesda, United States Collage Group Full timeCollage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the...
-
Account Director, Customer Success
5 days ago
Bethesda, United States Collage Group Full timeCollage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the...
-
Saas Customer Success Manager
1 day ago
Bethesda, United States Quartz Bio Full time**Job Summary**: As a Customer Success Manager with QuartzBio, you will drive customer retention and growth, support product onboarding and user adoption, serve as the voice of the customer, manage risk and opportunities/threats, use data to monitor customer engagement, and coordinate cross-functional teams under common goals/objectives. **Key...
-
Bethesda, United States Aledade, Inc. Full timeThe SVP, Customer Success will lead the customer-focused arm of Aledade's Performance team, ensuring a delightful experience for all independent primary care practices that Aledade partners with while driving effectiveness in our performance and efficiency in our delivery. Aledade currently serves 1,800 practices across 46 states, caring for over 2.1 million...
-
Bethesda, United States Aledade, Inc. Full timeThe SVP, Customer Success will lead the customer-focused arm of Aledade’s Performance team, ensuring a delightful experience for all independent primary care practices that Aledade partners with while driving effectiveness in our performance and efficiency in our delivery. Aledade currently serves 1,800 practices across 46 states, caring for over ...
-
Bethesda, United States Quadient Full timeQuadient Strategic and NAGA Customer Support Specialist Nashville , Tennessee Apply Now Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth...
-
Partner Success Analyst
1 day ago
Bethesda, MD, United States Teaching Strategies, LLC Full timeJob Description Job Description Be a Part of our Team! Join a working family that is dedicated to the mission of the work we do! Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that...
-
Account Director
4 days ago
Bethesda, United States Collage Group Full timeAccount Director, Customer Success Location: Hybrid with 2 days/week in Bethesda, MD office (close to Metro). Remote talent considered. Overview: Join Collage Groups dynamic Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics?...
-
Account Director
2 weeks ago
Bethesda, United States Collage Group Full timeAccount Director, Customer SuccessLocation: Hybrid with 2 days/week in Bethesda, MD office (close to Metro). Remote talent considered.Overview:Join Collage Group's dynamic Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics?...
-
Bethesda, United States Clientmind Recruiting Full timeMarketing Strategic Large Accounts Development Manager Our client is an AI company focused on providing data to the retail industry. As a behind-the-scenes partner we help companies drive higher yield on their marketing expenditures. Our signature products are focused on targeting and acquiring customers who will be high lifetime value (LTV) customers. Our...
-
Bethesda, United States Clientmind Recruiting Full timeMarketing Strategic Large Accounts Development Manager Our client is an AI company focused on providing data to the retail industry. As a behind-the-scenes partner we help companies drive higher yield on their marketing expenditures. Our signature products are focused on targeting and acquiring customers who will be high lifetime value (LTV) customers. Our...
-
Bethesda, United States ClientMind Recruiting Inc. Full timeMarketing Strategic Large Accounts Development ManagerOur client is an AI company focused on providing data to the retail industry. As a behind-the-scenes partner we help companies drive higher yield on their marketing expenditures. Our signature products are focused on targeting and acquiring customers who will be high lifetime value (LTV) customers. Our...
