CLIENT CARE COORDINATOR
4 weeks ago
● Do you enjoy playing a support role to help your teammates be successful?
● Are you an empathetic person who enjoys communicating with customers?
● Do you like to work at a fast-pace with shifting priorities and deadlines?
● Is your word your bond……if you tell someone you are going to do something, they know with certainty it will be completed accurately and correctly?
● Can you plan and prioritize your day without being micromanaged?
● Can you dig into the details within systems and understand the next steps?
● Do you enjoy repetitive administrative tasks?
If this sounds like you, I would like to speak with you. To be considered, you must cut & paste this link into your browser and complete the steps.
https://go.apply.ci/s/o8SzbAa804
Culture Index is a strategic advisory firm that works exclusively with visionary entrepreneurs, business leaders, and management to scale and transform organizations using applied analytics. Using the tools of Culture Index, companies optimize their people from the ground level up. Whether hiring, managing, or motivating top tier talent, Culture Index is the preeminent solution to maximize success long-term.
Basic Functions:
The Client Care Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Client Care Coordinator will administer and organize mitigation and reconstruction jobs. The Coordinator will provide support to the Team, ensure KPI compliance, assist with scheduling and dispatching.
Basic Requirements:
* High School Diploma or equivalent
* Bachelor's degree is preferred
* Excellent administrative and process skills
* Customer Service Experience
* Three plus years of experience in an Administrative Position
* Experience with Microsoft Office Suite 365
* Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, SharePoint, and OneDrive
* Ability to work independently
* Key Skills
* Highly Organized
* Ability to prioritize tasks
* High level Communicator
Evaluated On:
* Quality Jobs on Budget within the Team
* TRUTH Score
Overall Duties Include:
* Answer incoming calls on office and mobile lines
* Complete intake for new losses for mitigation and reconstruction departments
* Initiate, maintain and bring to conclusion communication with customer.
* Facilitate daily huddles with squad to capture high priorities and next steps.
* Makes initial contact of loss to squad/team
* Ensure the client's needs are met from start to completion of job
* Complete job notes in operating systems
* Complete compliance tasks in main operating systems, RMS
* Create new loss (jobs and projects) files
* Create and send invoices for jobs/projects
* Creating & Maintenance of job files, project documentation and job closings.
* Assist with collection calls for the Accounts Receivable department
* Confirm written payment schedule and collection of deductibles
* Educate customer on the Paul Davis process.
* Run reports in main operating system, RMS
* Confirm that the current jobs are on schedule
* Monitor Xact Analysis (XA) for new loss assignments, alerts and notes meeting compliance timelines.
* Assist Project Managers, Estimators, Field Supervisors, and Team Leads with job updates and job information
* Provide onsite documentation support utilizing DocuSign
* Maintain a collection goal of: No Accounts Receivable to be over 90 days
* Adherence to Service Level Agreements
* Maintain a Net Promoter Score minimum monthly average of 60.0
* Close the Loop 100% of the time within 24 hours
* Assist with order deliveries via Dispatch
* Assist with follow-up on needed documentation for job files. Ex: Certificate of Completions
* Assist team with facilitating accounting adjustments.
* Assist with coordination of subcontractor confirmations and documentation.
* On-going assistance with subcontractor recruiting.
-
Client Service Coordinator
3 weeks ago
St Paul, United States AccentCare Full timeOverview: Why Youll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...
-
Client Service Coordinator
3 weeks ago
St. Paul, United States AccentCare Full timeOverviewWhy You'll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...
-
Client Services Coordinator
1 week ago
St Paul, United States Nimlok North Full timeCompany DescriptionNimlok North is a leader in crafting custom modular exhibits that drive business growth. Our focus is on creating striking environments that amplify our clients' brand, products and/or services and that facilitate meaningful audience engagement. We take a consultative approach to understand our clients' brand and marketing objectives to...
-
Client Services Coordinator
1 day ago
St Paul, United States Nimlok North Full timeCompany DescriptionNimlok North is a leader in crafting custom modular exhibits that drive business growth. Our focus is on creating striking environments that amplify our clients' brand, products and/or services and that facilitate meaningful audience engagement. We take a consultative approach to understand our clients' brand and marketing objectives to...
-
Care Coordinator
2 weeks ago
St Paul, United States Community Involvement Programs Full timeAre you looking for an opportunity to make a difference in the lives of people who have disabilities? At ACCORD, we are looking for Care Coordinator to work with our clients residing in the Twin Cities.Our Care Coordinators provide care coordination and case management services to individuals of all ages with disabilities, mental health conditions, or...
-
Care Coordinator
1 week ago
St Paul, United States Community Involvement Programs Full timeAre you looking for an opportunity to make a difference in the lives of people who have disabilities? At ACCORD, we are looking for Care Coordinator to work with our clients residing in the Twin Cities. Our Care Coordinators provide care coordination and case management services to individuals of all ages with disabilities, mental health conditions, or...
-
Care Coordinator
2 days ago
St Paul, United States Community Involvement Programs Full timeAre you looking for an opportunity to make a difference in the lives of people who have disabilities? At ACCORD, we are looking for Care Coordinator to work with our clients residing in the Twin Cities. Our Care Coordinators provide care coordination and case management services to individuals of all ages with disabilities, mental health conditions, or...
-
Care Coordinator UCare
1 week ago
St Paul, United States Mental Health Resources Full timeCare Coordinator UCare 4-Day Work Week Option Available$5,000 SIGNING BONUSLocation: DuluthStarting Pay: $55,068 Base Salary with potential increases depending on education and experience. Mental Health Resources, Inc. is an Equal Employment Opportunity/Affirmative Action employer. We embrace diversity, inclusion and take a person-centered care approach to...
-
Care Coordinator UCare
2 days ago
St Paul, United States Mental Health Resources Full timeCare Coordinator UCare 4-Day Work Week Option Available$5,000 SIGNING BONUSLocation: DuluthStarting Pay: $55,068 Base Salary with potential increases depending on education and experience. Mental Health Resources, Inc. is an Equal Employment Opportunity/Affirmative Action employer. We embrace diversity, inclusion and take a person-centered care approach to...
-
Client Service Coordinator
1 month ago
Saint Paul, United States AccentCare Full timeOverview Why You'll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...
-
Client Service Coordinator
2 days ago
Saint Paul, United States AccentCare Full timeOverview Why You'll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...
-
Client Service Coordinator
4 weeks ago
Saint Paul, Minnesota, United States AccentCare Full timeOverviewWhy You'll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...
-
Client Service Coordinator
2 days ago
Saint Paul, Minnesota, United States AccentCare Full timeOverviewWhy You'll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...
-
Client Care Representative
3 weeks ago
St Paul, United States Mister Sparky of St. Paul, MN Full timeJoin Our Team of Professional Electricians Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional...
-
Client Coordinator
4 weeks ago
Saint Paul, United States Superior Landscape & Irrigation Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesCompetitive salaryEmployee discountsHealth insurancePaid time offJob Title: Client CoordinatorSuperior Landscape and Irrigation is growing! Join our industry-leading company and be responsible for client care to ensure a Superior customer experience.Abide by and model our company core...
-
Health Unit Coordinator
2 days ago
St Paul, United States Southview Acres Health Care Center Full timeJoin Our Team at Southview Acres Health Care Center as a Full-Time Health Unit Coordinator (HUC) About Us: At Southview Acres Health Care Center, we're dedicated to providing exceptional care and support to our residents. We're currently seeking a motivated and skilled Health Unit Coordinator (HUC) to join our team and contribute to our mission of delivering...
-
Team Coordinator
1 week ago
St. Paul, United States RADIAS Health Full timeDescription$500 Sign-on Bonus!Pay Range: $19.00 - $23.00 RADIAS Health is seeking a Team Coordinator to support the Assertive Community Treatment (ACT) team members and clients served on the team. In addition to answering phone calls, typing, filing, and scheduling, this person performs duties such as financial record keeping, coordinating of conferences,...
-
Team Coordinator
17 hours ago
St. Paul, United States RADIAS Health Full timeDescription$500 Sign-on Bonus!Pay Range: $19.00 - $23.00 RADIAS Health is seeking a Team Coordinator to support the Assertive Community Treatment (ACT) team members and clients served on the team. In addition to answering phone calls, typing, filing, and scheduling, this person performs duties such as financial record keeping, coordinating of conferences,...
-
Care EcoSystem Program Coordinator
1 week ago
St. Paul, United States Regions Hospital Full timeRegions Hospital's Care Ecosystem Program Coordinator (CEPC) is a core member of the Care Ecosystem study team. The Care Ecosystem program is funded by a grant from the National Institute on Aging (NIA) to implement and evaluate a telephone-based support, education, and care coordination intervention for patients with dementia and their caregivers. The goal...
-
Care EcoSystem Program Coordinator
2 days ago
St. Paul, United States Regions Hospital Full timeRegions Hospital's Care Ecosystem Program Coordinator (CEPC) is a core member of the Care Ecosystem study team. The Care Ecosystem program is funded by a grant from the National Institute on Aging (NIA) to implement and evaluate a telephone-based support, education, and care coordination intervention for patients with dementia and their caregivers. The goal...