Service Desk Technician

3 weeks ago

Mechanicsburg PA United States American Systems Corporation Full time
Are you a IT professionalseeking a new opportunity? If so, we want YOU to be our next Service Desk Technician in Mechanicsburg, PA As a Service DeskTechnician,you will:
• Work with a team of driven, supportive and highly skilled professionals.
• Receive a robust benefits package that includes Employee Stock Ownership Plan
• Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan
A week in the life of a Service Desk Technician:
• Providefirst-level contact and problem resolution for all users with assigned software application problems.
• Resolveas many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Respondto users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Assistwith installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
• Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
• Informand meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation Job Requirements
• 1+ years' experience in a Service Desk environment
• DoD 8570 Certification (Security+ CE or equivalent) or ability to obtain within 90 days
• Secret Clearance or ability to obtain a Secret Clearance Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States
We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide
Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day
Company Awards:
• Forbes National Best Midsize Companies
• Energage National Best Workplaces, National
• Washington Post Best Workplaces Veteran Hiring Awards:
• U.S
Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners
The salary range for this position is $25.00/hr - $30.00/hr
Actual compensation will be determined based on several factors permitted by law
AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance
EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation

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