PATIENT CARE COORDINATOR PART-TIME

4 weeks ago

Minneapolis MN USA, United States Vireo Health Full time
Job Description: A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.

Company Overview: Vireo is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients.

Key Responsibilities

* Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.
* Assists patients and caregivers through the dispensary process/experience
* Helps to trains other team members in the use of cannabis-based medicines
* Completes CPC operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges
* Must comply with all state laws and regulations
* Participates in recordkeeping and reporting necessary for State Compliance
* Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing
* Works on company initiatives to achieve set goals and performance indicators
* Educates patients on the proper use and storage of medical cannabis medications
* Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation
* Provides exceptional customer service to patients, potential patients, caregivers, and providers
* Maintains cash register and accountability for assigned drawer
* Completes opening/closing procedures as assigned
* Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries
* Assists with the incoming orders, shipments, and deliveries of supplies
* Attends staff meetings, continuing education, as directed
* Maintains and safeguards entrusted confidential information
* Works with eCommerce platform to review and approve online orders and patient accounts
* Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications
* Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.
* Responds to all patient communication in both dispensary and home delivery environments
* Responsible for properly plotting and adjusting delivery routes using our navigational software
* Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager
* Performs other duties as assigned.

Job Qualifications

* A high school diploma and 1-3 years' experience in a retail environment
* Proficiency with MS Office required
* Experience working in a healthcare setting is preferred
* Excellent communication skills, verbal and written
* Ability to work in a team environment, as well as independently
* Ability to handle multiple tasks simultaneously
* Ability to work in a fast-paced environment
* Adaptable to change in the work environment

Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran. www.vireohealth.com

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