IT Service Desk Analyst with Security Clearance

3 weeks ago

San Diego CA United States SAIC Full time
Description SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base San Diego in San Diego, CA
This position is located in San Diego, CA and is therefore open to candidates local to the area only
NOTE:
• Weekends and Holidays possible based on client needs Job Duties and Responsibilities:
• Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
• Assists end-users/customers in resolving their IT issues accurately and promptly
• Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests
• Interacts with the end-user to resolve the user's technical issues
• Remotely accesses the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue
In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own
• Troubleshoots network connectivity issues, working with remote employees on a corporate network
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
• May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own
• Provides supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem
• Supports users by performing system tests and updates after they complete their troubleshooting and necessary repairs
• Supports department-wide operations by supporting the creation, editing, and maintenance of IT documents Qualifications Required Education: High School Diploma/GED and 1+ years of IT support experience; education accepted in lieu of experience Required Experience:
• Ability to solve technical issues via telephone, email, and chat
• Ability to learn customer support processes and techniques
• Ability to work well with all teammates and multi-task in a fast-paced environment
• Outstanding analytical and problem solving skills, and excellent customer service
• Excellent interpersonal, written, and oral communication skills Required Certifications:
• Must have one current DoD 8570 IAT Level I certification Required Clearance:
• Ability to obtain a DoD Secret clearance (US Citizenship required)
Able to start once Interim Secret is granted Target salary range: $45,001 - $55,000
The estimate displayed represents the typical salary range for this position based on experience and other factors
SAIC accepts applications on an ongoing basis and there is no deadline
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters
Customer site vaccination requirements must be followed when work is performed at a customer site.

  • Fsr Analyst

    3 weeks ago

    San Diego, United States DCI Solutions Full time

    DCI Job Requirement for: **FSR Analyst** Location: Honolulu, Hawaii Serve as an FSR Analyst Assist implementation teams to support and strengthen partnerships with current and prospective user bases Work with analysts to discover use cases, train and mentor users, and troubleshoot technical issues Help facilitate collaboration across a global enterprise...

  • Fsr Analyst

    3 weeks ago

    San Diego, United States DCI Solutions Full time

    DCI Job Requirement for: **FSR Analyst** Location: South Korea (90 Days On/90 Days Off Rotations) Serve as an FSR Analyst Assist implementation teams to support and strengthen partnerships with current and prospective user bases Work with analysts to discover use cases, train and mentor users, and troubleshoot technical issues Help facilitate...

  • Fsr Analyst

    1 week ago

    San Diego, United States DCI Solutions Full time

    DCI Job Requirement for: **FSR Analyst** Location: Honolulu, HI Serve as an FSR Analyst Assist implementation teams to support and strengthen partnerships with current and prospective user bases Work with analysts to discover use cases, train and mentor users, and troubleshoot technical issues Help facilitate collaboration across a global enterprise...

  • Fsr Analyst

    23 hours ago

    San Diego, United States DCI Solutions Full time

    DCI Job Requirement for: **FSR Analyst** Location: Rotations to Germany or Italy (90 days on with 90 days off) Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate collaboration across a global enterprise Provide...

  • Service Desk Analyst

    2 days ago

    Fond Du Lac, WI, United States Sadoff Iron & Metal Full time

    We are a family owned company that has been in business for over 76 years! Come and work for a company where culture and people matter. We offer great wages and benefits.JOB SUMMARY:As an IT Service Desk Analyst, you will play a vital role in providing exceptional technical support and assistance to our organization's employees and customers. You will be...

  • Information Security Analyst

    2 weeks ago

    San Francisco, United States Falcon IT & Staffing Solutions Full time

    02nd May, 2024Role: Information Security Analyst.Location: Point Mugu Naval Air Station / Camarillo, CA. Job Description: A defense contractor is seeking an Information Security Analyst with 3+ years of experience in classified programs, working onsite at Point Mugu Naval Air Station in Camarillo, CA. Opportunities for career advancement, excellent...

  • Information Security Analyst

    4 days ago

    San Francisco, United States Falcon IT & Staffing Solutions Full time

    02nd May, 2024Role: Information Security Analyst.Location: Point Mugu Naval Air Station / Camarillo, CA. Job Description: A defense contractor is seeking an Information Security Analyst with 3+ years of experience in classified programs, working onsite at Point Mugu Naval Air Station in Camarillo, CA. Opportunities for career advancement, excellent...

  • Industrial Security Analyst

    4 weeks ago

    San Diego, United States Northrop Grumman Full time

    **Requisition ID**:R10156972**: - ** Category**: Security - ** Location**: San Diego, California, United States of America - ** Clearance Type**: Top Secret - ** Telecommute**: No - Teleworking not available for this position - ** Shift**: 1st Shift (United States of America) - ** Travel Required**: Yes, 10% of the Time - ** Relocation Assistance**:...

  • Help Desk Engineer

    2 weeks ago

    San Antonio, United States Gridiron IT Full time

    GridIron IT is seeking multiple NOC Specialist local to San Antonio, TX.Clearance: Top Secret (SCI Eligible)PRIMARY RESPONSIBILITIES: Manage and operate a 24/7/365 NOC for enterprise network monitoring; incident escalation and response; and maintenance and upgrade activities ****DIFFERENT SHIFTS PROVIDED*** Provide Tier 1, Tier 2 (Help Desk) problem...

  • Help Desk Engineer

    4 days ago

    San Antonio, United States Gridiron IT Full time

    GridIron IT is seeking multiple NOC Specialist local to San Antonio, TX.Clearance: Top Secret (SCI Eligible)PRIMARY RESPONSIBILITIES: Manage and operate a 24/7/365 NOC for enterprise network monitoring; incident escalation and response; and maintenance and upgrade activities ****DIFFERENT SHIFTS PROVIDED*** Provide Tier 1, Tier 2 (Help Desk) problem...

  • Help Desk Technician

    7 days ago

    San Diego, United States Equiliem Full time

    Our client is looking for an IT Help Desk Technician for the Naval Health Research Center in San Diego, CA! *Qualified applicants must be US Citizens and being able to obtain and/or hold a Secret Clearance* Tasks: • Assists in resolving complex IT program and implementation issues, especially with cross platform data and IT systems that require...

  • IT-Service Desk

    3 weeks ago

    San Diego, United States Endeavor Bank Full time

    Job DescriptionJob DescriptionPosition: IT SpecialistLocation: Carlsbad, CASchedule: Monday – Friday (8am – 5pm) some flexibilityReports to: Information Security OfficerBenefits: Full-time employees will be eligible to participate in all Bank sponsored benefits including medical, dental, vision and life insurance, and 401(k) program. Seeking a highly...

  • Security Analyst

    3 weeks ago

    San Francisco, United States Abnormal Security Full time

    Job DescriptionJob DescriptionThe OpportunityWe are looking for an Overnight Security Analyst to join our frontline cybersecurity defense team. As a Security Analyst, you will be responsible for identifying, catching, and preventing email fraud by efficiently handling a high volume of requests and applying policies.Who You AreDetail-oriented and passionate...

  • Proposal Analyst/principal Proposal Analyst

    3 days ago

    San Diego, United States Northrop Grumman Full time

    **Requisition ID**:R10159661**: - ** Category**: Business Development - ** Location**: San Diego, California, United States of America - ** Clearance Type**: Secret - ** Telecommute**: Yes-May consider hybrid teleworking for this position - ** Shift**: 1st Shift (United States of America) - ** Travel Required**: Yes, 10% of the Time - ** Positions...

  • Proposal Analyst/principal Proposal Analyst

    2 days ago

    San Diego, United States Northrop Grumman Full time

    **Requisition ID: R10159661**: - ** Category**: Business Development - **Location**: San Diego, California, United States of America - **Clearance Type**: Secret - **Telecommute**: Yes-May consider hybrid teleworking for this position - **Shift**: 1st Shift (United States of America) - **Travel Required**: Yes, 10% of the Time - **Positions Available**:...

  • Cybersecurity Compliance Support Analyst

    7 days ago

    San Diego, United States Engineering Services Network Full time

    Cyber Security Compliance Support Analyst Education Requirement: The Cybersecurity Compliance (CC) Analyst shall have an undergraduate degree in a computer or related technical field. Certification Requirement: In lieu of the undergraduate degree, the Cyber Security Compliance Analyst must have one or more of the following certifications: CISSP, CISM, CASP,...

  • Cybersecurity Compliance Support Analyst

    4 days ago

    San Diego, United States Engineering Services Network Full time

    Cyber Security Compliance Support Analyst Education Requirement: The Cybersecurity Compliance (CC) Analyst shall have an undergraduate degree in a computer or related technical field. Certification Requirement: In lieu of the undergraduate degree, the Cyber Security Compliance Analyst must have one or more of the following certifications: CISSP, CISM, CASP,...

  • Cybersecurity Compliance Support Analyst

    3 weeks ago

    San Diego, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Job DescriptionJob DescriptionCyber Security Compliance Support AnalystEducation Requirement: The Cybersecurity Compliance (CC) Analyst shall have an undergraduate degree in a computer or related technical field. Certification Requirement: In lieu of the undergraduate degree, the Cyber Security Compliance Analyst must have one or more of the following...

  • Senior Service Desk Technician

    7 days ago

    San Antonio, United States SMS Data Products Group Full time

    Overview Our Cryptologic & Cyber Systems Division (CCSD) contract is in need of a Senior Service Desk Technician.  The responsibilities include technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW) and Software (SW) direct service desk support.  This position is on-site at Lackland AFB and...

  • Senior Service Desk Technician

    4 days ago

    San Antonio, United States SMS Data Products Group Full time

    Overview Our Cryptologic & Cyber Systems Division (CCSD) contract is in need of a Senior Service Desk Technician.  The responsibilities include technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW) and Software (SW) direct service desk support.  This position is on-site at Lackland AFB and...