SENIOR PROGRAM MANAGER, CENTRAL OPERATIONS

3 weeks ago

AZ United States Amazon Full time
Description

Amazon Worldwide Operations is looking for a Senior Program Manager with project management and Fleet Management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Logistics (AMZL). These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

The role will be focused on building support services for Fleet Repairs. In this role, the senior leader will focus on building and leading repair solutions at scale for our Last Mile Fleet. This role will be expected to manage multiple new programs, and Value Added Services, concurrently, directly and indirectly. The Sr. Program Manager, will be expected to contribute significantly to the overall fleet strategy and to build and maintain 3P repair provider relationships as well as centralized support. The individual will have a strong track-record of delivering successful new products, programs and/or Value Added Service offerings at significant scale, senior leadership involvement with external vendors, and thought leadership within procurement, transportation, fleet or automotive.

*This role requires travel 5% of the quarter.

Key job responsibilities

- Deliver improved financial performance through vehicle uptime

- Build processes to expedite vehicle service and improve uptime.

- Define requirements for service/program offerings for the repair of all vehicles in Amazon's last mile fleet including Internal Combustion and Electric Vehicles, working backwards from key stakeholders (e.g. Delivery Service Partners).

- Negotiate strategic partnerships for repairing vehicles.

- Build and own repair company relationships.

- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations

- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver

- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

- Partner with customers, internal/external teams, and product teams to determine what projects move forward and in what priority order

- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

- Define and solve highly ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects

- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

We are open to hiring candidates to work out of one of the following locations:

Tempe, AZ, USA

Basic Qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience in the automotive or fleet industry, with a focus on vehicle maintenance and fleet operations.

Preferred Qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- PMP certificate

- Experience implementing repeatable processes and driving automation or standardization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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