PATIENT SERVICES REPRESENTATIVE

2 weeks ago

Flagstaff AZ USA, United States Flagstaff Center Bone And Joint Full time
Job Type

Full-time

Description

JOIN OUR AMAZING PATIENT SERVICE TEAM - WE ARE A GROWING PRACTICE

Job Type: Full-time (or will consider part-time for a 2-yr commitment)

Monday - Friday, 7:55 a.m. - 5 p.m. * early/late days are available

STARTING Pay: $18 - $20 per hour

About us

Since 1978, Flagstaff Bone and Joint has thrived as a successful private, physician-owned orthopedic and spine practice in the heart of Flagstaff. Our goal is to always respect patients' time and money while fostering a culture of excellence. FBJ's standards for quality are held very high. We are customer-centric, collaborative, and fast-paced, and our teams enjoy a positive employee culture where they can build growth and skills to further their careers in healthcare. Our employees are our greatest asset and we hope you consider joining our fun and dedicated team

Our work culture includes:
  • Fun, engaging, ambitious team environment
  • Modern and beautiful office setting
  • Growth and professional development opportunities
  • Regular social events
  • On-the-job training
  • High employee satisfaction
  • Caring, compassionate and transparent leadership
  • Over 96 employees on the FBJ team

Responsibilities include:
  • Serving as one of the most valuable members of the FBJ team - you are the patients' FIRST IMPRESSION of us
  • Fast learning and retention of healthcare industry knowledge, i.e. medical terminology, services, anatomy, insurance, authorizations, EMRs, and more.
  • Heavy phone use, answering a multi-line phone as the first point of contact for the clinic
  • Cross-training in front office reception greeting patients, and checking them in and out for appointments
  • Answering a multi-line phone and serving as the first point of contact for patients
  • Field a variety of inquiries, requests, and conversations with patients
  • Schedule patient appointments for a multi-provider practice
  • Assist with and/or relay patient requests/questions to clinical staff
  • Monitor provider schedules to ensure scheduling accuracy
  • Perform various admin duties such as processing referrals, medical records, and test results
  • Other administrative projects/duties as directed

Requirements

Position Requirements and Preferences:
  • General understanding of outpatient services, patient flow, and general healthcare business
  • Medical office and billing/insurance verification experience preferable
  • Exceptional customer service skills
  • Able to handle a high volume of phone calls with daily targets
  • Must believe in a patient-centered approach
  • Outstanding teamwork attitude
  • Excellent interpersonal and communication skills
  • Learn and work at an efficient and fast pace
  • Must be self-motivated, with a great personality, fun to be around, and engaging on the phone

Explanation of Benefits (if full-time):

• Medical, Dental & Vision Insurance Offered

• Generous Paid Time Off (PTO)

• 8 paid Holidays a year

• 401k plan with profit sharing and a cash balance pension plan

Info about our practice - Flagstaff Bone and Joint, PLLC:

Flagstaff Bone and Joint is in the four-season mountain community of Flagstaff, Arizona. We are a well-established, private practice that has been providing quality healthcare to Northern Arizona since 1978. Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service (and our employees are our greatest asset).

Core Ideology: Always respect patients' time and money while fostering a culture of excellence. Guiding Principle: Promote an employee culture that supports professional development and advancement while prioritizing work-life balance.

FBJ offers the following benefit programs:
  • Medical Insurance - Blue Cross Blue Shield of AZ (BCBS)* FBJ contributes $420 monthly ($193.85 each pay period) to offset the cost to you/your family
  • Health Savings Account (H.S.A.)
  • Voluntary Dental Insurance
  • Voluntary Vision Insurance
  • Telehealth medical care
  • Voluntary Life Insurance
  • Group life insurance in the amount of $50,000 (paid for by FBJ)
  • Voluntary Short-Term Disability
  • 401k & 401k ROTH Retirement plan with Pension Plan * After 1 year
  • Eight paid days off for holidays (after 90-day Introductory Period)
  • Paid Time Off: 80 hours of PTO in your first year (after 90-day Introductory Period) with 120 hours provided to you on your anniversary date

Salary Description

$18 - $20 / hr plus benefits

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