EVENT TECHNICIAN, AUDIO VISUAL

2 weeks ago

CA United States Encore Full time
Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

The approximate hourly range is based on skills & experience $17.68 -$21.21 per hour.

Key Job Responsibilities

Equipment Operation

* Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

* Strives to exceed the expectations and needs of internal and external customers.
* Maintains a positive relationship with all clients through effective communication.
* Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
* Monitors events and checks in on customers throughout the day.
* Understands and fosters the hotel/client relationship.

Technical Ability

* Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
* Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

* Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
* Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
* Increases revenue by utilizing floor up-selling techniques.
* Works with clients to finalize invoices.
* Completes order entries in Navigator, as needed.

Job Qualifications

* High School Diploma required. Associate's degree is preferred.
* Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
* 1 year of customer service or hospitality experience is preferred.
* 1 year of audio visual experience or equivalent in educational environment is preferred.
* A valid driver's license is required for team members that may operate Company vehicles.
* Additional DOT requirement may need to be met if applicable.
* Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

* Hospitality
* Ownership

Do The Right Thing

* Instills Trust
* Safety Conscious

Drive Results

* Action Oriented

See The Big Picture

* Tech Savvy

Value People

* Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:

* Peripheral Vision
* Carrying 51-100 lbs.
* Pushing/Pulling Over 100 lbs.

Frequently:

* Color Vision
* Depth Perception
* Lifting 16-50 lbs.
* Carrying 16-50 lbs.
* Pushing/Pulling 16-50 lbs. & 51-100 lbs.

Continuously:

* Close Vision
* Distance Vision
* Hearing
* Lifting 0-15 lbs.
* Carrying 0-15 lbs.
* Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:

* 0-1 hours/day: Climbing
* 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
* 4-5 hours/day: Standing, Walking, Grasping

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

  • Sales Manager, Experiential Event Producer

    1 week ago

    Rancho Palos Verdes, CA, United States Five-Star Audio Visual Full time

    Five-Star AudioVisual is a leading provider of cutting-edge event technologies, including audio, video and lighting solutions. With an extensive focus on hospitality, we strive to provide each client and partner with premier customer service. Responsible for the internal and external sales of audiovisual technology for various events serviced by Five-Star...

  • Sales Manager, Experiential Event Producer

    1 week ago

    Rancho Palos Verdes, CA, United States Five-Star Audio Visual Full time

    Five-Star AudioVisual is a leading provider of cutting-edge event technologies, including audio, video and lighting solutions. With an extensive focus on hospitality, we strive to provide each client and partner with premier customer service. It is our objective to turn your ideas into a five star spectacle.Responsible for the internal and external sales of...

  • Sales Manager, Experiential Event Producer

    1 week ago

    Rancho Palos Verdes, CA, United States Five-Star Audio Visual Full time

    Five-Star AudioVisual is a leading provider of cutting-edge event technologies, including audio, video and lighting solutions. With an extensive focus on hospitality, we strive to provide each client and partner with premier customer service. It is our objective to turn your ideas into a five star spectacle. Responsible for the internal and external sales...

  • Audio and Video Technician

    1 week ago

    Columbus, OH, United States Xtek Partners Full time

    Xtek Partners looking for an AV Install Technician. We are looking for a person with a great attitude, and a love of all things Audio/Visual. Experience preferred. Great attitude and strong work ethic are required.     

  • Audiovisual Lead technician

    2 days ago

    Round Rock, TX, United States HireSparks AV Recruiting Full time

    _*Are you ready to lead the charge in transforming audiovisual dreams into reality? An exciting opportunity awaits as an Audiovisual Lead Technician with one of the industry's premier AV Integrators, renowned for its cutting-edge solutions! Dive into the forefront of AV innovation, where you'll oversee the technical execution of dynamic projects from start...

  • Technical Services Technician

    4 weeks ago

    Sandusky, OH, United States Cedar Point Full time

    Overview:With Cedar Point Amusement Park being "The Roller Coaster Capital of the World®," we are always taking thrills to the next level because it is what we do! We're bold. We're daring. We provide the best service to every guest, every day, every time. Take a ride on one of our 18 coasters, or cool off at our water park, Cedar Point Shores. With all...

  • AV SUPPORT L2

    2 weeks ago

    , CA, United States Applab Systems Inc Full time

    Title : AV Support L2 Work time- 2pm PST -10pm PST Location San Jose, CA onsite Bachelor's degree in computer science, Information Systems, or other related field. Or equivalent work experience. Typically has 3 to 5 years of related work experience. Experience with c-suite interaction a plus. Calm and collected in a fast pace environment required. ...

  • Registered Behavior Technician

    1 day ago

    New Braunfels, TX, United States Comal Independent School District Full time

    Primary Purpose: Provides direct one-on-one behavioral intervention to teach communication, social, and daily living skills and reduce maladaptive behaviors in home, community, and school settings. Behavior Technicians will utilize interventions developed out of the science of Applied Behavior Analysis. Education / Certification: * Be at least 18 years of...

  • Endoscopic Technician

    1 day ago

    Oklahoma City, OK, United States Integrated Resources, Inc Full time

    Job Summary: Under immediate to general supervision, provides technical assistance in the capacity of an Endoscopic Technician to assist with the endoscopic procedures performed in an operating or procedure room. Responsible for receiving and distributing endoProducts for procedures. Essential Responsibilities: Responsibilities listed in this section...

  • Event EMT San Francisco CrowdRx

    1 day ago

    , CA, United States GLOBAL MEDICAL RESPONSE Full time

    IMMEDIATELY HIRING! Event Emergency Medical Technician (Event EMT) PART-TIME Opportunity Location: San Francisco, CA We're hiring Event Emergency Medical Technicians (EventEMTs) to deliver high-quality patient care and customer service to festival guests, venue and festival staff and local partners at festivals in fixed and temporary venues in and around...

  • Tier 2 Audio Visual Field Technician

    4 days ago

    Los Angeles, CA, United States EOS Full time

    WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along...

  • Optometric Technician

    6 days ago

    Orinda, CA, United States Orinda Optometry Group (G) Full time

    Do you enjoy interacting and connecting with patients? Are you passionate about providing best-in-class patient care? Then, join the Orinda Optometry Group team today in this Optometric Technician job in our Orinda, CA location.As the Optometric Technician, you would be expected to maintain a professional and friendly attitude as you guide patients through...

  • Registered Behavior Technician

    1 day ago

    New Braunfels, TX, United States Comal Independent School District Full time

    Primary Purpose:Provides direct one-on-one behavioral intervention to teach communication, social, and daily living skills and reduce maladaptive behaviors in home, community, and school settings. Behavior Technicians will utilize interventions developed out of the science of Applied Behavior Analysis.Education / Certification:Be at least 18 years of...

  • Emergency Dept Technician

    2 days ago

    Crosby, MN, United States Cuyuna Regional Medical Center Full time

    POSITION SUMMARY The Emergency Department Technician provide prescribed medical treatment and personal care services, within the scope of the Emergency Room Technician and as delegated by the registered nurse, to patients receiving care at Cuyuna Regional Medical Center. This position provides care for or assistance to patients of all ages, including...

  • Endoscopic Technician

    9 hours ago

    Oklahoma City, OK, United States Compunnel Full time

    Job Duties:Delivers audio-visual equipment in designated room/location.Performs pre-cleaning of endoscopes at bedside or point of use/procedure room.Maintains appropriate records for inventory reprocessed.Performs equipment troubleshooting, preventive maintenance, and more complex repairs.Ensures timely reprocessing of scopes to meet the needs of...

  • Technical Services Foreperson

    4 weeks ago

    Sandusky, OH, United States Cedar Point Full time

    Overview:The Technical Services Foreperson will lead a team responsible for installation, maintenance, and repair of audio systems, video projection, data displays, and public address sound equipment.Responsibilities:Ensure tasks are completed within a timely manner. Perform repairs on two-way radios.Perform daily audio/video/data. Set-up and strike for...

  • Event EMT San Jose CrowdRx

    2 days ago

    San Jose, CA, United States GLOBAL MEDICAL RESPONSE Full time

    IMMEDIATELY HIRING! Event Emergency Medical Technician (Event EMT) PART-TIME Opportunity Location: San Jose, CA We're hiring Event Emergency Medical Technicians (Event EMTs) to deliver high-quality patient care and customer service to event guests, venue and event staff and local partners at special events in fixed and temporary venues in and around San...

  • Lead AV Technician

    3 days ago

    Buffalo, NY, United States Inter Technologies Corporation Full time

    Inter Technologies Corporation (ITC) provides expert audio-visual integration services.  Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing...

  • Event EMT Miami CrowdRx

    1 day ago

    , FL, United States GLOBAL MEDICAL RESPONSE Full time

    IMMEDIATELY HIRING! Event Emergency Medical Technician (Event EMT) PART-TIME Opportunity Location: Miami, FL We're hiring Event Emergency Medical Technicians (Event EMTs) to deliver high-quality patient care and customer service to event guests, venue and event staff and local partners at special events in fixed and temporary venues in and around...

  • Event Sales Assistant, Hotel Services

    7 days ago

    Washington, DC, United States Encore Global Full time

    Position OverviewThe Sales Assistant will focus on assisting the location manager and/or sales team to drive profitable revenue and increase customer satisfaction by providing administrative sales support. The Sales Assistant reports to the Director, Event Technology, or Sales Director.Key Job ResponsibilitiesSales Support• Import leads from hotel booking...