AV SUPPORT L2
1 month ago
Work time- 2pm PST -10pm PST
Location San Jose, CA onsite
Bachelor's degree in computer science, Information Systems, or other related field. Or equivalent work experience.
Typically has 3 to 5 years of related work experience.
Experience with c-suite interaction a plus. Calm and collected in a fast pace environment required.
Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
Basic understanding of networking and network protocols
Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
Troubleshoot and resolve video conferencing and event service incidents, including RMA's, and hardware/software issues.
Process service requests within the Video and Event Services area.
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
Schedule, setup, and disconnect video conferences for internal and external meetings.
Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
Conduct equipment audits including c-suite spaces.
Follow defined processes and ensure that the processes are adhered to by the team.
Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift.
Strong time management, prioritization, and analysis skills. Ability to multi-task.
Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
-
L2 Support Engineer
1 day ago
Cary, NC, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
-
AV Specialist
1 month ago
San Francisco, CA, United States Stellent IT Full timeHi Mode- Contract NO – H1B Job Description :: Provide support for video conferencing systems in a mixed Cisco and Microsoft Teams environment Recommend, and design audio & video conferencing solutions for a variety of purposes and rooms such as: Huddle rooms, small and large conference rooms, command centers, and executive spaces ...
-
DSS L2
3 weeks ago
Plymouth, MA, United States Tanisha Systems Full timeDSS L2 -Window 11 Upgrade Plymouth MA-Onsite role Contract Responsibilities: OS deployment and application using SCCM and Intune. Experience with the Windows 11 process of refreshing machines, and shipping out equipment. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction. Be the liaison with...
-
Direct Support Professional
2 weeks ago
Elliston, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Christiansburg, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Riner, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Riner, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Riner, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Radford, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Radford, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Elliston, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Newport, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
1 week ago
Shawsville, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Elliston, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
2 weeks ago
Christiansburg, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
1 week ago
Shawsville, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
5 days ago
Shawsville, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
1 week ago
Radford, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
7 days ago
Eggleston, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
-
Direct Support Professional
1 week ago
Elliston, VA, United States Sevita Full timeNeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized...
