Customer Care Coordinator

3 weeks ago


Elk Grove Village, United States SMG Security Holdings LLC (SMG) Full time

Role Overview

The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up inspection appointments. In addition, you will be responsible for taking payments for invoices over the phone, setting up new accounts, generating and analyzing reports and managing various projects as assigned.

Key Responsibilities

? Answer phones in a timely manner, put accounts on test, check history and problem solve.

? Process cancellation requests per established processes

? Schedule service tickets and dispatch technicians.

? Schedule inspection jobs and add reports to Building Reports.

? Upload complete inspections to Village Portals.

? Take payments for invoices over the phone.

? Research and process billing and service disputes.

? Enter new accounts for dealers and verify dispatch numbers. Double check for accuracy.

? Handle various projects for managers as they come up.

**Qualifications**:
? Previous experience in customer service, preferably in a technical or telecommunications environment.

? Strong organizational and multitasking abilities.

? Excellent communication skills, both verbal and written.

? Proficiency in using relevant software for customer support.

? Ability to work independently and collaboratively in a fast-paced environment.

? Attention to detail and accuracy in data entry



  • Elk Grove Village, United States Zeus Fire and Security Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...


  • Elk Grove Village, United States SMG Security Holdings LLC (SMG) Full time

    Job DescriptionJob DescriptionRole OverviewThe Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling...


  • Elk Grove Village, United States SMG Security Holdings LLC (SMG) Full time

    Job DescriptionJob DescriptionRole OverviewThe Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling...


  • Elk Grove Village, United States Zeus Fire and Security Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...


  • Elk Grove Village, United States Zeus Fire and Security Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...


  • Elk Grove Village, United States Zeus Fire and Security Full time

    Role Overview The Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling service calls, and setting up...


  • Elk Grove Village, United States SMG Security Holdings LLC (SMG) Full time

    Job DescriptionJob DescriptionRole OverviewThe Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling...


  • Elk Grove Village, United States SMG Security Holdings LLC (SMG) Full time

    Job DescriptionJob DescriptionRole OverviewThe Customer Care Coordinator will play a crucial role in ensuring the smooth operation of our customer care department by managing various tasks related to customer support. Your responsibilities will include handling phone inquiries, data entry, processing cancellations, resolving billing disputes, scheduling...


  • Elk Grove Village, United States SPX Full time

    **Building the people that build the world.** With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development....


  • Elk Grove Village, United States Kenneth Young Center Full time

    **Comprehensive Care Coordinator** You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and...


  • Elk Grove Village, Illinois, United States Aston Carter Full time

    **Must be bilingual in Japanese for consideration**Description:Essential Duties and Responsibilities: Act as the primary point of customer contact in the assigned account: • Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes. •...


  • Elk Grove Village, Illinois, United States Aston Carter Full time

    **Must be bilingual in Japanese for consideration**Description:Essential Duties and Responsibilities: Act as the primary point of customer contact in the assigned account: • Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes. •...


  • Elk Grove, United States Siemens Industry Software GmbH Full time

    **Customer Support Coordinator** * Elk Grove Village, United States of America * Sales * 302536 Smart Infrastructure ** Job Description** Position Overview The Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. Responds to inquiries, complex complaints and...

  • Customs Specialist

    1 week ago


    Elk Grove Village, United States IM Global LLC Full time

    **Responsibilities**: - **Customs Relations**:Establish relationships with CBP, CES, CFS, and Customs City to expedite clearance and maintain positive customs authority relationships. Communicate with internal stakeholders (operations, business departments) and external parties (customs, brokers, suppliers) to coordinate customs activities and resolve...


  • Elk Grove Village, United States Winston Brands Inc. Full time

    Winston Brands is looking for a highly motivated Customer Care Supervisor! In this role you will be responsible for assigning work and ensuring departmental goals are met. You will be working with our customers to ensure they have a positive experience with our organization. You will be the lead in any projects your team would be involved in, and get to...

  • Logistics Coordinator

    3 weeks ago


    Elk Grove Village, United States BECKER SPECIALTY CORP Full time

    Description: - Are you a Logistics Professional with 1-2 years of experience in a manufacturing environment? - Are you seeking to grow further in an established international organization who is expanding their business within North America? - Are you looking for an employee centric work environment with high ethical standards and great benefits? **If your...


  • Downers Grove, United States Penn Foster Inc Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States Zurn Elkay Water Solutions Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Downers Grove, United States Zurn Elkay Water Solutions Full time

    Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by...


  • Elk Grove Village, United States Nuestra Cocina Full time

    Job Overview: We are seeking a Operations/Warehouse Coordinator to join our team. You will be responsible for overseeing areas of daily operations of the warehouse, ensuring efficient and accurate handling of inventory. This is a vital role in our organization, as you will play a key part in maintaining inventory accuracy and meeting customer...