Carrier Relationship Manager
4 weeks ago
About NayyaAt Nayya, we believe there’s a better way to choose benefits. A more transparent, less confusing way for employees to control their health and financial potential. Powered by billions of data points and machine learning, our benefits experience platform delivers personalized decision support and guidance during open enrollment, new employee onboarding, qualifying life events, and in the moments that matter all year round. This is one of the most stressful and challenging situations consumers face – and we see that as an opportunity to build an innovative response that can help millions of Americans possess the control and understanding they deserve.Role Overview:The Carrier Relationship Manager will be responsible for creating and managing high-impact customer relationships at multiple strategic levels. These relationships will penetrate the carrier at various levels: from day-to-day contacts to decision-makers and senior leaders. This leader will involve other Nayya staff to maintain multi-faceted connections and strengthen the overall relationship. This role will understand the carrier’s organization, structure, objectives, and concerns in order to ensure that they can align Nayya services to best meet the needs of the carrier. This role requires a strong understanding of group/health benefits and carrier economics, a growth lens, the ability to influence, and exceptional relationship management skills across a highly fragmented organization. The Carrier Relationship Manager demonstrates a thorough understanding of Nayya’s product portfolio and how multiple products can amplify outcomes. This role will be responsible for driving engagement and expansion through all stages of the client life cycle and renewal process.The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to “tell the story” and demonstrate value to promote Nayya’s solutions and achieve mutual success.Build and nurture strong relationships across the carrier including; with Distribution and Product leadership understanding their needs and requirementsBe fully versed in all aspects of the customer’s organization and contract, including all administrative and financial commitmentsDevelop trust and embrace an enterprising mindset, serving as both an advisor and a collaborator to ensure the best outcomes for all parties involvedLeverage a strong understanding of benefits to communicate the Nayya value proposition and product impact with cross-organizational stakeholdersProvide strategy, support, and resources to enable the carrier’s Distribution team to easily present Nayya’s solutions and the positive outcome and impact on employer customersIncrease the volume of Nayya products offered to Carrier employer groupsCollaborate closely and develop strong relationships and contacts within key functional areas of the Nayya team including the Nayya Product, Marketing, and Broker / Consultant teams to ensure alignment between customer needs and Nayya Build and conduct executive business reviews (QBRs), prepare and support presentation of customer reports with meaningful analytics, and provide recommendations based on findings and customer feedbackCreate, implement, and execute annual strategic business plan for each assigned customer designed to align with the customer's overall business objectives, support the achievement of strategic goals, ensure retention and growth, and drive the long-term expansion of the Nayya relationship Develop and execute expansion and retention strategies for customers by proposing tailored solutions that meet their objectives and drive commercial growthWhat You’ll Bring5-8+ years of experience in benefits and/or partner management in a SaaS environmentExperience advising and managing clients or partners, ideally as a benefits consultantStrong project management skills to effectively coordinate cross-functional initiatives and drive outcomesWillingness to work and make decisions with imperfect informationDemonstrated ability to consistently take initiative with a true “builder” mindsetExperience in renewing and expanding products within existing customersStrong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skillsAdept at understanding and articulating Nayya’s products, and mapping the respective value propositions to customer needsEnthusiasm for a fast-paced, dynamic work environmentHigh attention to detail and a consultative, highly tailored client experienceThe salary range for New York based candidates for this role is $140,000- $160,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.#LI-KA1#LI-HYBRID #BI-HybridWhy Join Nayya? Be an early employee of a quickly growing, VC-backed start-up - grow with us Have a meaningful impact on a platform that is scaling very rapidlyContribute to a values-based culture with an emphasis on empowerment and autonomyWork in a highly collaborative, cross-functional environmentBenefits include: Competitive pay, employer-paid healthcare, stock optionsNayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
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