Senior AI Account Manager

1 month ago


Palo Alto CA, United States Aisera Full time

What We Do: AI Service ManagementThere are many examples of disruption in the consumer space< Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.The Team:Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.What you'll do:Identify opportunities, close additional revenue, including upselling, and cross-selling of related products and retain revenue within a book of businessDevelop and execute Account Plan for each named account and present during quarterly review sessionsOwn the relationships and strategy to increase the collaboration, engagement, and revenue from our largest strategic accounts.Ensure 100% customer satisfaction and retention throughout the Implementation and Support experienceEnsure the timely and successful delivery of our solutions according to customer needs and objectivesBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Aisera, on behalf of the customerDrive brand awareness, campaigns, and lead generation via networking, associations, etc.Meet and exceed all quarterly and annual sales quotas and maintain account and opportunity forecasting within our internal forecasting systemCollaborate with peers and management around ways to continually improve the sales organizationDelivering and communicating ROI for our clients, throughout the customer lifecycleBuild and maintain strong relationships with key decision makers. Client retention is a major measurement of successDemonstrate our innovative AI Service Management solution and align value to customers pain pointsWhat You’ll Need:5-10 years of experience in Enterprise Account Management preferably in SaaSExperience with Salesforce required; Catalyst, Gainsight or other Customer Success software a plusProven success in closing deal sizes of



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