Third Party Risk Specialist, Communications and Training Lead

3 weeks ago

RALEIGH NC US First Citizens Bank Full time

Overview

The Third Party Risk Management Specialist will be a part of the TPRM Technology, Governance and Reporting Team and will play a pivotal role in meeting regulatory requirements and advancing program maturity.

The successful candidate will lead and drive strategic and/or critical initiatives related to third-party risk management that are non-routine and strategically important to the organization. Oversee complex initiatives, develop strategic solutions, and ensure effective risk mitigation. Collaborate with leadership, cross-functional teams, and external partners to enhance processes, mature the program, and protect the organization. This role involves planning, executing, and delivering these initiatives successfully, ensuring they align with organizational goals and drive positive business outcomes. This role may occasionally support activities and oversight requirements for planning, due diligence, and ongoing monitoring of third parties.

*This position can work remote from anywhere within the United States.

Responsibilities

Responsibilities:

This Specialist role will have a broad scope of responsibilities, ensuring effective management of third party risks across the organization. The role will take on special projects focused on process improvements and program maturity. In addition, this role will have a specialization in Training, Communications and Change Management Initiatives.

Responsibilities specific to TPRM Training, Communications, and Change Management may include, but not limited to the following:

Lead TPRM Communications, Training and Change Management Initiatives.Partner with internal team members to ensure all training is logged and organized in the TPRM library, and that all documentation is current on the TPRM SharePoint. Develop monthly TPRM content to increase awareness and governance of the TPRM Program. Maintain SharePoint sites with relevant information to foster communication and transparency.Develop and maintain applicable training needs, which may include (but not limited to) developing training modules, Road Shows, Lunch and Learns, uptraining based on Quality program results / initiatives, etc.Contribute to the Change Management Process by participating in change requests and prioritization discussions.Take initiative to identify new and evolving opportunities to enhance and mature the program.
Additional responsibilities will vary based on the special initiative or project scope to balance work efforts across the team, and may include, but not limited to the following:
Develop strategies to address business challenges.
  • Conduct analysis and research for unique projects.
  • Solve data-related issues and optimize data processes.
  • Develop ideas and solutions to execute against the TPRM program strategy and enhancements.
  • Align TPRM projects/initiatives to goals and organizational objectives.
  • Stay abreast of and provide thought leadership on TPRM industry trends, regulatory changes, and best practices.
  • Innovate third party risk management approaches and tools.
Strategic Initiative / Special Project Oversight and Coordination:
  • Lead strategic initiatives and special projects related to third-party risk management.
  • Develop and execute strategic plans to address emerging risks and challenges.
  • Align outcomes with organizational goals and risk appetite.
  • Coordinate initiative activities, timelines, and deliverables.
  • Collaborate with internal stakeholders.
  • Create and maintain project/initiative documentation.
Data-Driven Analysis and Decision-Making:
  • Dig into data to extract meaningful insights and make recommendations.
  • Utilize analytics and data to assess risk exposure.
  • Develop key performance indicators (KPIs) for measurement.
Stakeholder Engagement and Communication:
  • Create and update PowerPoint presentations.
  • Write comprehensive documentation.
  • Design and deliver training programs.
  • Lead change management efforts.
  • Manage communications related to special tasks.
  • Collaborate with cross-functional teams, leadership, stakeholders, and external partners.
  • Present risk insights, program and project updates and recommendations.
  • Drive risk awareness and foster a risk-conscious culture.
Communications, Change Management and Process Enhancement:
  • Lead change management efforts during TPRM program enhancements and project implementation.
  • Develop training programs for TPRM staff and business units.
  • Optimize risk management processes and procedures.
  • Ensure seamless integration of third party risk management enhancements.
Occasional / ad hoc support:
  • Assist with ad hoc tasks, as needed.
  • May occasionally support activities and oversight requirements for planning, due diligence, and ongoing monitoring of third parties.

Qualifications

  • Bachelor's Degree and 4 years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting OR High School Diploma or GED and 8 years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting
Additional Qualifications
      • Knowledge: In depth understanding of the end to end Third Party Risk/Vendor Management lifecycle.
      • Certifications (Preferred/a plus): Certified Risk Manager (CRM), Certified Third Party Risk Professional (CTPRP), Certified Regulatory Vendor Program Manager (CRVPM), Lean Six Sigma Certification (i.e., Yellow Belt, Green Belt, Black Belt), or equivalent.
      • Technical/Software Experience: (Preferred/a plus) Microsoft Excel, Microsoft PowerPoint, Archer GRC, and (highly desired) ProcessUnity.
      • Experience: At least 5-7 years of progressive experience in TPRM or related risk management roles.
      • Skills:
        • Strategic thinking and vision.
        • Strong leadership and project management abilities.
        • Advanced data analysis and risk assessment skills.
        • Excellent communication and negotiation skills.
        • Critical thinking and problem solving.
The base pay for this position is relative to your experience but the range is generally $73,000 to $120,000 per year. This position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here:

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