Sales Support

3 weeks ago

Ludington MI United States FloraCraft Corporation Full time
Calling all career-seekers, team players and collaborators of all skill sets: FloraCraft, the world's leading craft and floral foam manufacturer, is looking to grow its team. The family-owned company is looking for Sales Support - Special Craft Channel ready to join an innovative environment filled with dedicated people. Sales Support – Specialty Craft Channel This position is responsible for providing support to facilitate and coordinate the sales of the accounts under the Specialty Craft Channel. Essential Duties and Responsibilities
  • Develops a strong knowledge base of Company's products, processes, and core competencies.
  • Becomes the expert on customers' processes and requirements.
  • Generates sales reports on a specified frequency or as needed.
  • Sets up new items / pricing / descriptions in customer portals.
  • Manages customer catalog in Plex ERP system.
  • Provides troubleshooting assistance for customer orders, claims for shortages/damages, tracking of orders and relevant issues.
  • Assists with customer meeting prep – research, Power Point decks, ordering samples and supplies, etc. Assists with setting up customer POG's (plan-o-grams) when applicable.
  • Creates and updates SOPs around all activity, looking for efficiencies.
  • Develops an aptitude for retail sales concepts.
  • Coordinates customer requests cross functionally.
  • Ensures safety standards are consistently followed.
Skills and Abilities Required
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote, Teams) with an emphasis on Excel.
  • Possesses strong written and oral communication skills and ability to communicate effectively with customers and all levels of the organization.
  • Ability to handle changing priorities, work on multiple projects simultaneously, and demonstrate excellent problem-solving skills.
  • Driven by curiosity, a thirst for knowledge and a fast learner.
  • Detail oriented.
  • Self-starter and motivated.
Education / Experience requirements
  • Bachelor's degree; or 2-3 years of experience in customer support, sales, marketing, or other business-related functions; or equivalent combination of education and experience.
  • The ideal candidate is curious, goal-oriented, performs well in a team environment and has strong people skills. Ultimately, the candidate should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Working Conditions / Environment Working conditions are consistent with a typical office environment and are usually quiet. FloraCraft Corporation offers a competitive wage, exceptional benefits, and the opportunity to work with a great team in a fun environment.

Compensation details: 20-25 Hourly Wage



PIb190e58b5e22-31181-34195264

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