ASSISTANT FRONT OFFICE MANAGER

2 weeks ago


NV United States Marcus Corporation Full time
The purpose of this position is to administer Front Office policies, programs and practices, including planning, organizing, implementing, and coordinating. This position is part of a management team that is responsible for the day to day operations of the front of the house including guest transactions, bell services, night audit and loss prevention.

Essential Functions:

* Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
* Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
* Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
* Ensure guest reservation policies, standards and procedures are met.
* Ensure the effective resolution of any complaints/challenges.
* Ensure loss prevention procedures are efficiently followed and any issues immediately resolved.
* Ensure guest check-in/check-out procedures are efficiently followed and any issues are immediately resolved.

Qualifications and Physical/Mental Requirements

* Minimum 21 years of age,
* Proof of authorization/eligibility to work in the U.S. Minimum
* 2 years hotel supervisory or management experience preferred
* Knowledge and experience of the operation of a condo-hotel is preferred
* Previous SMS Host preferred. Microsoft Office experience required.

The Platinum Hotel is an Equal Opportunity Employer.

#MHRE

Additional Information

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