CLINIC OFFICE OPERATIONS COORDINATOR

3 weeks ago

Fort Lesley J McNair DC USA, United States Children's National Medical Center Full time
The Clinical Office Operations Coordinator will be responsible to coordinate clinic operations to include scheduling, staffing, clinic flow and charge capture. Supervise, train, mentor, and develop COR staff or work completely independently within a small clinic setting. Emphasis is placed on customer service, patient satisfaction, staff development, quality assurance and fiscal goals. Minimum Education

Associate's Degree (Preferred)

Minimum Work Experience

4 years 4-5 years of retail or other customer service industry experience or educational equivalent required. Experience in leadership, mentorship, training, patient billing, patient registration, scheduling, medical insurance verification, insurance screening preferred (Required)

Required Skills/Knowledge

Advanced customer service and communication skills

Knowledge of computers necessary with ability to type minimum of 35 words/minute; experience with Microsoft Office (Word, Excel, PowerPoint) required

Ability to multi-task and prioritize

Exhibit critical thinking skills in high stress environments

Ability to follow oral and written instructions

Attention to detail

Contributes to a positive team environment

Independently problem solve and escalates appropriately

Ability to follow & give oral and written instructions

Knowledge of medical terminology and CPT/ICD coding required.

Demonstrated mentoring/ coaching skills

Demonstrated skills in analyzing, assessing, and interpreting data

Ability to recognize process improvement opportunities & execute

Must complete Ambulatory Services training curriculum and pass all competency assessments

Must demonstrate comprehensive understanding of clinic operations by end of probationary period to be evaluated by a combination of mock clinic score, registration quality scores, TOS collection activity, compliance with consents, customer service delivery, and time & attendance patterns

Functional Accountabilities

Staff Development

* Supervise, train, mentor and develop staff; provide direct feedback and counseling to staff about their performance.
* Conduct performance evaluations and manage performance goals.
* Establish work schedule for the staff.
* Conduct departmental staff meetings.

Clinic Operations

* Ensure telephones are answered and voice mails are managed appropriately.
* Ensure schedules are filled with appropriate patient visits; make/ensure appointment reminder calls are completed; schedule follow up visits at check out; manage the appointment request work lists.
* Manage physician templates
* Identify appropriate lab per insurance specifications; obtain/ensure referrals are on file in advance of visit; obtain authorizations (as needed); identify TOS, co-insurance and past balances; ensure that patients are financially cleared prior to date of service.
* May manage Kronos for staff.
* Order supplies; maintain office files.

Billing

* Ensure that scheduled patients are populating in revenue system appropriately.
* Reconcile the professional and technical charges in revenue system by COB each day.
* Follow up with providers/techs/nurses for any missing charges and escalates non-compliance appropriately as needed.
* Review and update Charge Entry database.
* Supervise to ensure that appropriate cash controls are in place and adhered to; reconcile daily collections and prepare the deposit

Quality Control

* Ensure that scheduled patients are populating in revenue system appropriately.
* Reconcile the professional and technical charges in revenue system by COB each day.
* Follow up with providers/techs/nurses for any missing charges and escalates non-compliance appropriately as needed.
* Review and update Charge Entry database.
* Supervise to ensure that appropriate cash controls are in place and adhered to; reconcile daily collections and prepare the deposit.

Quality Control

* Run and analyze standard reports and ensure errors are corrected.
* Monitor and supervise quality control of registration process.
* Maintain and monitor billing system and review monthly reports
* Review denial information and train staff according to findings
* Able to use reports from systems to identify and resolve problems.
* Proficiency with various systems used in ambulatory services; STAR, PPM, SCI, Medaptus, Passport, and Cerner.
* Work with manager around performance improvement action planning (Lean).

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

* Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

* Demonstrate collaborative and respectful behavior
* Partner with all team members to achieve goals
* Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

* Contribute to a positive work environment
* Demonstrate flexibility and willingness to change
* Identify opportunities to improve clinical and administrative processes
* Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

* Use resources efficiently
* Search for less costly ways of doing things

Safety

* Speak up when team members appear to exhibit unsafe behavior or performance
* Continuously validate and verify information needed for decision making or documentation
* Stop in the face of uncertainty and takes time to resolve the situation
* Demonstrate accurate, clear and timely verbal and written communication
* Actively promote safety for patients, families, visitors and co-workers
* Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

  • Hospital Chief Clinical Officer

    2 days ago

    Washington DC, United States BridgePoint Healthcare Full time

    Job Details Senior Level Capitol Hill LTAC - Washington, DC Job Location Full Time Position Type BSN Education Level Day Job Shift Leadership Job Category Description Chief Clinical Officer - CCO BridgePoint Healthcare At BridgePoint , whether you work with patients every day or support those who do, you are making a...

  • Clinical Director RN

    2 days ago

    Washington DC, United States Senior Health Clinic Full time

    Geriatric health clinic in Washington DC looking for an experienced APRN/RN Clinical Director to help oversee clinical care, operations, staff management, compliance, and provide skilled nursing care to our senior patients. Key Responsibilities: Oversee day-to-day clinic operations to ensure timely and efficient execution of all patient care. Supervise,...

  • Hospital Chief Clinical Officer

    2 days ago

    Washington DC, United States BridgePoint Healthcare Full time

    Chief Clinical Officer - CCO BridgePoint Healthcare At BridgePoint, whether you work with patients every day or support those who do, you are making a difference that matters. We know the path to recovery doesn't happen alone. As a team, we work cohesively to meet each patient's unique needs. We are a team-driven environment and we care about our...

  • Clinical Nurse Director Ambulatory Surgery

    2 days ago

    Washington DC, United States Senior Health Clinic Full time

    Geriatric health clinic in Washington DC looking for an experienced APRN/RN Clinical Director to help oversee clinical care, operations, staff management, compliance, and provide skilled nursing care to our senior patients. Oversee day-to-day clinic operations to ensure timely and efficient execution of all patient care. # Supervise, recruit, train, and...

  • RN Coordinator Medical Office Nursing

    5 days ago

    Washington DC, United States HH MedStar Health Inc Full time

    Ambulatory Nurse Coordinator (RN) Urology Surgery MedStar Health is seeking a dedicated and visionary Ambulatory Nurse Coordinator to join our Urology Surgical team. As a member of the Division of Nursing's (DON), you will play a pivotal role in shaping the future of patient care in this specialized ambulatory field. The Ambulatory Nurse Coordinator will...

  • RN Coordinator Medical Office Nursing

    6 days ago

    Washington DC, United States HH MedStar Health Inc Full time

    Ambulatory Nurse Coordinator (RN) Orthopedics MedStar Health is seeking a dedicated and visionary Ambulatory Nurse Coordinator to join our Physician Services-Ortho team. As a member of the Division of Nursing's (DON), you will play a pivotal role in shaping the future of patient care in this specialized ambulatory field. The Ambulatory Nurse Coordinator...

  • RN Coordinator Medical Office Nursing

    6 days ago

    Washington DC, United States HH MedStar Health Inc Full time

    Ambulatory Nurse Coordinator (RN) Vascular Surgery Ambulatory Nurse Coordinator - Vascular Surgery MedStar Health is seeking a dedicated and visionary Ambulatory Nurse Coordinator to join our Vascular Surgery team. As a member of the Division of Nursing's (DON), you will play a pivotal role in shaping the future of patient care in this specialized...

  • Chief Operating Officer

    2 days ago

    Washington DC, United States Consilio LLC Full time

    Chief Operating Officer , Washington DC Hybrid remote, 3 days in/2 remote Required: MBA or JD preferred 7+ years of directly related experience A fast-paced DC law firm is seeking a Chief Operating Officer. Work closely with the firm's Managing Partner to manage the firm’s day-to-day operations and coordinate administrative and executive matters...

  • Clinical Director RN

    2 weeks ago

    Washington, DC, United States Senior Health Clinic Full time

    Geriatric health clinic in Washington DC looking for an experienced APRN/RN Clinical Director to help oversee clinical care, operations, staff management, compliance, and provide skilled nursing care to our senior patients.Key Responsibilities:Oversee day-to-day clinic operations to ensure timely and efficient execution of all patient care.Supervise,...

  • Office Manager and Event Coordinator

    7 days ago

    Fort Washington, United States ALS Center of Hope Full time

    Job Summary: The Office and Events Manager will be responsible for managing the daily operations of the ALS Hope Foundation’s office and supporting fundraising and events. Responsibilities include, but are not limited to general admistration and support for event planning & fundraising. This position is directly supervised by and reports to the...

  • Assistant Clinical Office Manager

    7 days ago

    Fort Pierce, United States Whole Family Health Center Inc Full time

    Job DescriptionJob DescriptionWhole Family Health Center A non-profit community healthcare organization serving Florida’s Treasure Coast region for over 25 years as an integrated approach to healthcare providing access to Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. WFHC is committed to delivering compassionate,...

  • Assistant Clinical Office Manager

    2 weeks ago

    Fort Pierce, United States Whole Family Health Center Inc Full time

    Job DescriptionJob DescriptionWhole Family Health Center A non-profit community healthcare organization serving Florida’s Treasure Coast region for over 25 years as an integrated approach to healthcare providing access to Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. WFHC is committed to delivering compassionate,...

  • RN Coordinator Medical Office Nursing

    2 days ago

    Washington DC, United States HH MedStar Health Inc Full time

    Ambulatory Nurse Coordinator (RN) Family Medicine Practice MedStar Health is seeking a dedicated and visionary Ambulatory Nurse Coordinator to join our Physician Practice - Family Medicine team. As a member of the Division of Nursing's (DON), you will play a pivotal role in shaping the future of patient care in this specialized ambulatory field. The...

  • Mansion Sales and Catering Coordinator

    3 weeks ago

    Dallas-Fort Worth Metroplex, United States Sales and Catering Coordinator Full time

    Job summary - To maintain a positive public image for Rosewood Mansion on Turtle Creek while actively supporting the sales, catering, marketing and revenue team through an efficient and smooth execution of all department duties.  Essential Duties and Responsibilities - (Key Activities)  The following are specific responsibilities and contributions...

  • Officer-Chief Medical

    2 days ago

    Washington DC, United States BridgePoint Healthcare Full time

    BridgePoint Healthcare At BridgePoint, whether you work with patients every day or support those who do, you are making a difference that matters. We are a team-driven environment and we care about our own! Our employees form the foundation of everything we do - optimizing patient healing and wellness, and creating a warm and welcoming environment. It is...

  • Clinic Coordinator

    3 days ago

    Fort Wayne, United States Indiana University Full time

    **Department**: DENTISTRY-FT. WAYNE (IN-FWDS-IUINA) **Department Information**: The Indiana University School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative...

  • Hospice Office Coordinator

    2 weeks ago

    Fort Wayne, United States Heartland of Perrysburg Full time

    Our Company: Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for...

  • BUSINESS OPERATIONS SPECIALIST

    2 weeks ago

    Mankato, MN 56002, USA, United States Mayo Clinic Full time

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the...

  • Office Coordinator

    2 weeks ago

    Fort Wayne, United States Res-Care, Inc. Full time

    Our Company StepStone Family & Youth Services Overview Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today! Responsibilities The Office...

  • Clinical Coordinator

    1 month ago

    Fort Wayne, United States The Orthopedic Hospital Full time

    Job Summary:Under the immediate direction of the unit Chief Nursing Officer or Director, is responsible for day-to-day patient care operations and first line supervision of nursing unit staff. Provides direct patient care according to unit needs.Minimal Acceptable Job Qualifications:Experience:One to two years clinical nursing experience as a registered...