Tech Specialist 1

4 weeks ago

Tysons VA United States M.C. Dean Full time
Position Summary: The Technical Specialist will demonstrate the following capabilities:
• Manage physical security system support to meet service level agreements
* Analyze physical security system performance and recommend improvements
* Resolve complex system issues for physical security systems and networks
* Provide Tier 3 support to the system administration team
* Programming and integrating an entire system at the global level
* Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
* Communicate with customers, manufacturers, vendors and system administrators
* Train system users and other system support personnel
* Analyze and modify preventive maintenance checklists for system changes
* Troubleshoot system performance issues and implement corrective actions
* Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
* Organize and prepare detailed documentation of system performance, including service request records and analysis
* Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
* Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
* Perform and manage PITCO's.
* Perform final programming of systems
* Provide on-site system support post deployment
* Read and interpret engineering drawings
* Understand SOP and SOW documentation
* Ensure test lab equipment is maintained
* Assisting with annual performance evaluations
* Ensure availability of remote Pitco and remote access
* Interface with engineering team to ensure design efficiency
* Interface with internal and external customers
* Provide advanced level database support
* Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
* Delegating tasks and providing support to level I and II Electronics Technical Specialists
* Using 60% or 90% designs to develop and build out PITCO
* Read blueprints, schematics and statements of work (SOW).
* Ensuring PITCO build outs adhere to statements of work (SOW).
* Coordinate with field personnel and/or engineering team to discuss any potential installation issues
* Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
* Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
* Conduct research and development on new system manufacturers (i.e
access control, intrusion detection and closed circuit television systems).
* Perform all duties with minimal direct supervision
Position / Candidate Requirement
• Active TS/SCI with Polygraph Clearance REQUIRED
* Education: Computer Science, Electrical Engineering, or a Related Engineering Discipline
* Bachelor's Degree and 0-2 Years of progressive experience in the following or
* Associates Degree and 4-6 Years of progressive experience in the following or
* High School Diploma/GED and 6-8 Years of progressive experience in the following
* This position may require ongoing or intermittent use of a company vehicle
Selected candidates must possess an acceptable driving record in accordance to our policy.
* Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
* Requires reliable attendance at customer site during work hours required by customer
Desired / Advantageous Qualifications:
• Vendor certifications for electronic systems
* Hirsch, BOSCH, Aiphone, Commend equipment knowledge
* CAD experience on building typical and installation packets for field use
Abilities
• Exposure to computer screens for an extended period of time
* Sitting for extended periods of time
* Reach by extending hands or arms in any direction
* Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
* Listen to and understand information and ideas presented through spoken words and sentences
* Communicate information and ideas in speaking so others will understand
* Read and understand information and ideas presented in writing
* Apply general rules to specific problems to produce answers that make sense
* Identify and understand the speech of another person

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