Help Desk Specialist with Security Clearance

4 weeks ago


Washington DC United States Computer World Services Corp Full time
Job Details Company Overview Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government
CWS strives to promote a work environment where our professionals feel empowered, engaged, and part of a family
Our corporate culture embraces diversity, nurtures professional growth, and rewards hard work
CWS seeks motivated, client-focused individuals to join our growing organization
This position will support the mission of the Office of Financial Research (OFR) within the Department of Treasury
OFR supports the Financial Stability Oversight Council (FSOC) in promoting financial stability by: collecting data on behalf of FSOC; providing such data to FSOC and member agencies; standardizing the types and formats of data reported and collected; performing applied research and essential long-term research; developing tools for risk measurement and monitoring; performing other related services; making the results of the activities of the OFR available to financial regulatory agencies; and assisting such member agencies in determining the types of formats of data authorized to be collected by such member agencies
Job Description CWS is seeking a Help Desk Specialist to answer and triage all OFR requests, resolve all technical issues appropriate to skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as appropriate
Key Tasks and Responsibilities
• Answer and triage all requests, resolve all technical issues appropriate to skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as appropriate.
• Identify and resolve problems with hardware, software, systems, and peripherals supporting a hybrid work environment.
• Document all requests or resolutions in an IT Service Management solution such as ServiceNow.
• Install and troubleshoot all Microsoft Operating System Software and office automation
Experience with Microsoft Teams and Zoom preferred.
• Install, configure, and troubleshoot common network protocols, to include, but not be limited to, TCP/IP and wireless protocols.
• Install and configure all components of the workstation configuration, such as network cards, sound cards, , video cards, printers, scanners, video teleconferencing, and other software and peripherals.
• Manage the deployment and collection of IT equipment (laptop, mobile phone, etc.) for staff as they onboard and offboard.
• Provision multi-factor authentication for users using YubiKeys or equivalent.
• Provide requested reports derived from information contained in ServiceNow
• Perform root cause analysis
• Participate in after-hours support rotation
Job Requirements: Education & Experience
• Associate or bachelor's Degree preferred, High school Diploma required
• 5-8 years of IT operations experience required
Relevant experience and/or certifications may be substituted for degree requirements
• Experience with Active Directory, Windows Server, and Workstation operating systems (Windows 10/11, Server 2019)
• Experience with Microsoft Configuration Manager Console (SCCM) and client deployments (MS Intune a plus)
• Experience supporting an Office 365 environment, including Teams
• Experience supporting an iPhone environment with MDM solutions
• Experience supporting multi-factor authentication (tokens)
• Experience supporting a VMware Horizon VDI environment
• Knowledge of remote desktop connectivity (i.e., Beyondtrust Remote Assistance, Microsoft RDP, Zscaler) Security Clearance
• Public Trust
• Must be a U.S
Citizen Other (Travel, Work Environment, DoD 8570 Requirements)
• On-site Support

  • Washington, United States Computer World Services Corp Full time

    Job Details Company Overview Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part of a family. Our corporate culture embraces diversity, nurtures...


  • Washington, United States Cherokee Nation Businesses Full time

    Job DescriptionHelp Desk Journeyman ***This position requires an active SECRET clearance or the ability to obtain a SECRET clearance to be considered. *** Must reside in the DC, MD and VA area. Fully On-Site. The Help Desk Journeyman will perform support services such as supporting user profile, password resets, company name and address changes, and general...


  • Washington, United States Mindbank Consulting Group Full time

    Sr. Help Desk Technician (Tier 3) Responsibilities: • Performs in-depth analysis, diagnosis and resolution of desktop and workstations.• Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications. • Experience in troubleshooting mobile devices.• Able to support and backfill Video...


  • Washington, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Help Desk Technician

    2 weeks ago


    Washington, United States Sprezzatura Management Consulting Full time

    Job DescriptionJob DescriptionSalary: Position Description   Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues. Being a Help Desk Technician...

  • Help Desk Specialist

    10 hours ago


    Washington, United States Tria Federal (Tria) Full time

    **Client Site**: Washington, DC Full Time Ability to obtain & maintain a Public Trust * - _US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time._ **Who We Are**: Tria Federal (Tria) is the premier middle-market IT and...


  • Washington, United States Cherokee Federal Full time

    Personnel Security Specialist This position requires an active TS/Sensitive Compartmental Information (SCI) clearance and the ability to pass additional security checks by US Dept of Treasury The Personnel Security Specialist will assist with investigative and administrative actions needed to ensure all personnel who require access to information are...

  • Help Desk Specialist

    10 hours ago


    Washington, United States C2Engineer, Inc. Full time

    Job Overview: **Must be able to get a Government Clearance and pass background check.** **Responsibilities**: **Duties**: - Manage the Service **Desk** which receives an average of 20,000 annual incidents and service requests from ~2’000 **users**: - Develop and implement service **desk** policies and procedures - Staff and train service **desk** agents...


  • Washington, United States Equiliem Full time

    Our client is looking for a Helpdesk Support Specialist to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. Location: This position will be 100% onsite at the customer location in Washington, DCClearance: Public Trust security clearance required (Secret Clearance highly desired) Job Duties:• Deskside support for any user...

  • Help Desk Support

    3 days ago


    Washington, United States Smarthost Design Technologies, LLC Full time

    Overview: Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business renowned for providing innovative and cost-effective technology solutions to both commercial and government clients. As an ISO 9001:2002 certified leader in the industry, we offer a range of services including Project Management, Help Desk Support, Managed IT...


  • Washington DC Post Office, United States OMW Consulting Full time

    Sharepoint Specialist Washington,DC on site Top Secret clearance needed $130k-$150k DEO My client a leading Cyber Security consultancy is looking to hire a Sharepoint specialist to be based on site at one of their government clients in Washington, DC. For this role you must have an active Top Secret clearance. To be considered for the position you will also...


  • Washington, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Help Desk Specialist

    1 month ago


    Washington, United States Computer World Services Full time

    Company Overview Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part of a family. Our corporate culture embraces diversity, nurtures professional...


  • Washington, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...


  • Washington, United States System High Corporation Full time

    Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Performance shall include: Software installation and support of commercial...


  • Washington, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Security Specialist

    4 weeks ago


    Washington, United States ADVANTAGE SCI Full time

    Job Description Position Title: Security Specialist Reports To: The Customer and Project Manager Clearance Type: Active Top Secret with ability to obtain SCI with CI Poly Work Location: JBAB, Washington D.C. Job Description: Advantage SCI is seeking Special Security Officers to be considered for full-time employment. Individuals shall provide customer...

  • Service Desk

    2 days ago


    Washington, United States TM3 Solutions Inc Full time

    JOB DESCRIPTION: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during for our OMC customer.  ROLE AND RESPONSIBILITIES: • Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident...

  • Help Desk Team Lead

    2 days ago


    Washington, United States Archimedes Global Full time

    Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical guidance and support to team members, and...


  • Washington, United States Cape Fox Shared Services Full time

    Program Specialist Work Location: Department of State, Washington, DC Cape Fox is seeking a highly qualified Program Specialist to join our team in support of the US Department of State (DOS). Core Duties: * Draft and update briefing papers, memos, talking points, and updates on issues related to U.S.-Qatar relations for State Department leadership * Assist...