Implementation Consultant

4 weeks ago

Alexandria VA, United States Clarivate Analytics Full time

We are looking for an Implementation Consultant to join our team  As an Implementation Consultant you will coordinate, lead, and deliver implementation projects for Ex Libris products. You will work with libraries and their skilled stakeholders including Librarians and other staff. You will seek to understand their workflows and how our solutions can best support their day-to-day activities. You will ensure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementation.  If you are ready to take the next step in your career with an industry leading product, we would love you speak with youAbout You – experience, education, skills, and accomplishmentsBachelor’s degree or higher in related field5 plus years of relevant experienceIt would be great if you also had...Master’s degree in library/information sciences or related technical fieldExperience working with Ex Libris or ProQuest productsBackground in library workflows and standardsCustomer service experience in library or other business/technical settingsWhat will you be doing in this role?Coordinate, lead, and deliver implementation projects for Ex Libris products.Work with Academic and other libraries and their skilled stakeholders, including Librarians, Deans, and other facultyGather information from clients/stakeholders to determine their challenges and prioritiesApproach stakeholders concerns in a professional, timely manner that strengthens relationships and fosters trustSeek to understand workflows and how our solutions can best support their day-to-day activitiesEnsure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementationProvide advice and supportAbout the Team    An Implementation Consultant works on Data analysis & Migration, System configuration, technical project management, troubleshooting, and customer support implementing Ex Libris products. Internally, you will work with the Professional Services Department, Product Support Teams, and Alma Migration Operations.  Externally, you work with Librarians and other staff within librariesHours of workFull time, permanentAbility to travel up 10%Although duties are typically performed during normal business hours, occasional off-hours work may be required#CB#LI-SG1#LI HybridClarivate is an Equal Opportunity Employer Vets/Minorities/Women/DisabledSummaryLocation: R186- Ann Arbor; R24-Philadelphia; R01-Alexandria; R93-Toronto; R244-Kansas CityType: Full time

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