Incident Manager with Security Clearance

2 weeks ago

Fort Liberty NC United States Peraton Full time
About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies
Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace
The company serves as a valued partner to essential government agencies and supports every branch of the U.S
armed forces
Each day, our employees do the can't be done by solving the most daunting challenges facing our customers
Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities Peraton requires Incident Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3
Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad
The purpose of the Special Operations Forces Information Technology Enterprise Contract
(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide
USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),
and its deployed forces with Operations and Maintenance (O&M) services to maintain Network
Operations (NetOps); maintain systems and network infrastructure; provide end user and
common device support; provide configuration, change, license, and asset management; conduct
training, and perform Install, Move, Add, Change (IMACs) services
The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365
Incident Managers require extensive experience with identifying emerging incidents and ensuring their prompt resolution
Their primary focus is coordinating responses between technical teams during a service disruption in order to address and solve service failures as quickly and effectively as possible
Incident Managers directly work with the subject matter expert (SME) of the malfunctioning system to develop potential solutions
Upon resolution, the Incident Manager works with their team to establish procedures to prevent future incidents
Duties include but are not limited to: • Managing the rapid progression of incidents from creation to completion.
• Performing trend analysis on incidents, developing and publishing reports as directed.
• Formatting and disseminating reports to higher, peer, and subordinate NetOps Centers.
• Participating in meetings and conferences as directed.
• Providing technical analyses of incidents to higher, peer, and subordinate NetOps Centers.
• Documenting the relationship of incidents to configuration items.
• Documenting and tracking plans to resolve, prevent, and mitigate future incidents of the same nature.
• Setting up IT support systems so end users can utilize systems with minimal issues
• Monitoring the effectiveness of the incident management process and making recommendations for improvement
• Developing and implementing the incident management process
• Analyzing incident trends and recommending corrective actions, as necessary
• Engaging and coordinating technical resources across IT support teams
• Ensuring that the incident management process is followed
• Performing notifications and escalations within prescribed service level agreements (SLAs)
• Ensuring incident reports include adequate notes for later review and analysis
• Ensuring follow-up change tickets are submitted and scheduled as appropriate
• Ensuring that incident tickets have the most current information and or corrective action(s)
• Providing input to problem management teams during root cause investigations
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission Qualifications Required qualifications:
• BS 8-10, MS 6-8, PhD 3-5
Significant relevant experience will be considered in lieu of formal education.
* At least two years of experience in IT Operations support.\ Four years of hands-on experience in support of two or more of the following technical areas: Windows Servers Systems, Unix Systems, Networking, Storage, Citrix, server virtualization, Voice over Internet Protocol (VOIP), Database Administration (DBA) (e.g., Oracle, Microsoft SQL Server), application software support, network and application monitoring.\Ability to follow procedures under stressful conditions.
* Written and Oral Communications Skills.
* Top Secret Clearance or higher Target Salary Range SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran
Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily
We're fully committed to the growth of our employees
From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
• Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care

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