CARE COORDINATOR SUPERVISOR

3 weeks ago

Leesburg FL USA, United States Lifestream Behavioral Center Full time
JOB SUMMARY: The Lead Care Coordinator functions as an advocate and support person to those individuals assigned. The employee links them to appropriate services and monitors the progress or lack of progress by the individual. The Lead Care Coordinator works closely with the individual, the individual's family, LifeStream staff and other community organizations to meet those needs and to allow the individual to live as independently as possible within the community. The Lead Care Coordinator also supervises the CCBHC Care Coordinators.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

* Convenes/attends staffing as necessary for assessing and coordinating services for clients
* Completes required agency, funding, legal, statistical and fiscal documentation in an accurate and timely matter
* Direct care services include assessment interventions and case management
* Services provided within the community and the team members must be flexible to meet with the individuals at various times
* Participate consistently in all in-services training programs
* The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance
* The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
* Willingness to abide by the company's published rules and regulations
* Any other duties as assigned by Leadership

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

* Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
* Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
* Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
* Age Specific: Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
* Basis Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
* Personal Effectiveness: Communication, Interpersonal Skills, Self-Management
* Organizational/Management: Compliance, CQI Commitment, Management of Information, Organizational Participation, Safety
* Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions

* Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
* Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Manages Conflict: Handling conflict situations effectively, with a minimum of noise.

* Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
* Resourcefulness: Securing and deploying resources effectively and efficiently.
* Cultivates Innovation: Creating new and better ways for the organization to be successful.

* Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
* Drives Results: Consistently achieving results, even under tough circumstances.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

KNOWLEDGE AND SKILLS: It is important for a person in this position to enjoy working with difficult clients and act as a role model whenever possible. This person must be able and willing to work flexible hours. Regular driving between appointments and a clean driving history and valid drivers license is an essential function of the position.

EDUCATION & EXPERIENCE:

* Education: Masters degree in Clinical or Counseling Psychology, Counselor Education, Social Work, Marriage and Family Therapy, or other relevant Human Service field
* Experience: Two (2) years of direct clinical experience preferred in a health or mental health setting with an emphasis on population to be served in the assigned area
* Driving Requirements:

o Must be Over the age of 21 required

o Minimum of 5-years driving experience required

o Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess)

o Possess a continuously valid US Driver's license for the past three years, from date of issue required

o Safe Driving record required

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.

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