CNPA Practice Operations Coordinator
2 weeks ago
In collaboration with the Practice Operations Manager and other members of the management team, provide administrative and business leadership support and coordination for Children's Pediatricians and Associates. The Clinical Operations Coordinator will be responsible to coordinate clinic operations to include scheduling, clinic flow and charge capture. Assist in the training, mentor, and develop of staff or work completely independently within the clinic setting. Emphasis is placed on customer service, patient satisfaction, staff development, quality assurance and fiscal goals. Will be responsible for assisting in the maintenance of a productive and professional environment, to promote excellent internal and external customer relations and to coordinate the assignment of tasks to the support staff.
Minimum Education
Bachelor's Degree Bachelor's degree or equivalent experience required .
Minimum Work Experience
5 Years of physician practice experience.
Minimum of 1 year supervisory experience required.
.
Required Skills/Knowledge
Excellent customer service skills required. Strong organizational and interpersonal and written communication skills required. Must have ability to prioritize and manage multiple responsibilities. Must be able to work independently on assigned tasks and follow through to completion. Good supervisory skills required. Ability to provide support projects and follow through on details is essential. Excellent consumer relations skills is required. Should have knowledge of physician billing practices, insurance eligibility and verification, scheduling and clinical workflow, including referral, lab, and chart management. Proficient with Microsoft Word, Excel and Power Point.
Functional Accountabilities
Revenue Enhancement
* Monitor volume of clinic visits, wait times, no show rates, denials, patient service charges and clinic cancellations; report metrics monthly and identify opportunities for both operational and process improvement.
* Proactively work with payers to improve patient engagement and compliance of EPSDT services.
* Identify operational issues and opportunities for improving practice performance in collaboration with practice leadership and CP&A support teams.
* Work with providers and Practice Manager to identify and respond to problems timely, upon guidance of practice leaders.
* Ensure policy and procedures for CNHS and CP&A are being followed.
Administrative
* Participate in the implementation and evaluation of services, programs, projects and performance standards to achieve departmental and practice goals.
* Provide daily support of staff activities with regard to workload requirements and available resources.
* Provide troubleshooting, problem-solving and backlog reduction expertise to staff.
* Monitor appointment and registration quality, report problems and recommend solutions to ensure standards are met.
* Monitor clinic flow, support the implementation of performance improvement initiatives to ensure physician and staff productivity.
* Serve as secondary contact for all administrative services for practices based at the location, including facility matters, materials management, and security and communicate as necessary with relevant parties.
* Work with practice and department leadership to help maintain performance metrics and evaluation tools for measuring each aspect of clinical operations and quarterly performance indicators reports.
* Assist in the oversight, coordination and completion of specific projects; works with leadership to set priorities.
* Assists in day-to-day operations of the CP&A clinic(s), including patient check-in, flow and check-out.
* Perform referral coordination workflow, including Direct Messaging.
* Review immunizations and Meaningful Use compliance of scheduled patients.
* Prepare patient schedules, contacting and following up with patients that could not be reached during office hours).
* Assist in training new clinical support and administrative staff and perform Patient Service Representative and clinical support duties, when needed.
* Review daily encounters for completion, managing no shows with follow-up and carrier intervention, support for the Practice Operations Manager during leave.
Compliance
* Promote awareness of and adherence to organizational, state and federal regulatory standards to ensure quality of patient service delivery.
* Participate in the ongoing assessment of Practice Operations policies and procedures to establish continued feasibility.
* Monitor and promote compliance with federal law concerning victims of crime.
Customer Service
* Anticipate and respond to customer needs; follows up until needs are met
Teamwork/Communication
* Demonstrate collaborative and respectful behavior
* Partner with all team members to achieve goals
* Receptive to others' ideas and opinions
Cost Management/Financial Responsibility
* Use resources efficiently
* Search for less costly ways of doing things
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
* Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
* Demonstrate collaborative and respectful behavior
* Partner with all team members to achieve goals
* Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
* Contribute to a positive work environment
* Demonstrate flexibility and willingness to change
* Identify opportunities to improve clinical and administrative processes
* Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
* Use resources efficiently
* Search for less costly ways of doing things
Safety
* Speak up when team members appear to exhibit unsafe behavior or performance
* Continuously validate and verify information needed for decision making or documentation
* Stop in the face of uncertainty and takes time to resolve the situation
* Demonstrate accurate, clear and timely verbal and written communication
* Actively promote safety for patients, families, visitors and co-workers
* Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
-
CNPA Practice Operations Coordinator
1 week ago
Gaithersburg, United States Children's National Medical Center Full timeIn collaboration with the Practice Operations Manager and other members of the management team, provide administrative and business leadership support and coordination for Children's Pediatricians and Associates. The Clinical Operations Coordinator will be responsible to coordinate clinic operations to include scheduling, clinic flow and charge capture....
-
CNPA Practice Operations Coordinator
1 week ago
Gaithersburg, United States Children's National Hospital Full timeIn collaboration with the Practice Operations Manager and other members of the management team, provide administrative and business leadership support and coordination for Children's Pediatricians and Associates. The Clinical Operations Coordinator will be responsible to coordinate clinic operations to include scheduling, clinic flow and charge capture....
-
Operations Coordinator
4 weeks ago
Gaithersburg, United States Reach Every Voice Full timeThis is a part-time position (15 - 20 hours / week) in a hybrid remote / in-office role that allows for the ability to work from home 2-3 days per week, as determined by Reach Every Voice’s Director. The expectation is that you will work 3-4 hours daily, at set hours, each day. There is a minimum requirement for three of these days (one will be Wednesday)...
-
Practice Coordinator
5 days ago
Gaithersburg, United States Advanced Behavioral Health, Inc. Full timeJob DescriptionJob DescriptionAdvanced Behavioral Health, Inc. is looking for a Practice Coordinators, who are responsible for all administrative (non-clinical) aspects of the patient encounter from greeting to accurate data entry for each patient. ABH is a family centered mental health program that offers a wraparound approach to treatment. We specialize...
-
Practice Coordinator
5 days ago
Gaithersburg, United States Advanced Behavioral Health, Inc. Full timeJob DescriptionJob DescriptionAdvanced Behavioral Health, Inc. is looking for a Practice Coordinator, who will be responsible for all administrative (non-clinical) aspects of the patient encounter from greeting to accurate data entry for each patient. This position will be floating between our Frederick office and Gaithersburg office locations.ABH is a...
-
Dental Scheduling Coordinator
1 month ago
Gaithersburg, United States Quince Orchard Dental Care Full timeAre you a master of organization with a knack for excellent customer service? Look no further! We are currently hiring a Dental Scheduling Coordinator to join our dynamic team. As a Dental Scheduling Coordinator, you will play a crucial role in ensuring the smooth operation of our dental office. Your primary responsibility will be managing and coordinating...
-
Primary Care Physician
1 month ago
Columbia, MD, United States Columbia Medical Practice Full timeCompany DescriptionColumbia Medical Practice has been caring for generations of families since 2004. We are the largest private physician-owned multi-specialty primary care practice in Howard County. We operate on the PCMH model and participate in the Aledade ACO with multiple Value-Based Care programs.We employ a full complement of support staff to provide...
-
Treatment Plan Coordinator
1 day ago
Gaithersburg, United States Dental Care Alliance Full timeOverview: We are looking for a Dental Treatment Plan Coordinator in **_LOCATION_** to assist our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. All aspects of the job require an...
-
Lab Support Coordinator
2 days ago
Gaithersburg, United States PerkinElmer Full time**Responsibilities**: - Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities. - This role will work closely with other teams to seamlessly deliver lab support services. - Help coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to...
-
VP of Network Operations
4 days ago
Gaithersburg, United States O'Connor Plumbing LLC Full timeDC Primary Care Association (DCPCA) works to create healthier communities through advocacy and the development of the infrastructure to support a high quality, equitable, integrated health care system that gives every DC resident a fair shot at a full and healthy life. POSITION SUMMARY: The Vice President of Network Operations will support the CEO of DC...
-
Clinical Coordinator
4 days ago
Gaithersburg, United States Advanced Behavioral Health, Inc. Full timeJob DescriptionJob DescriptionAdvanced Behavioral Health, Inc. is looking for a Clinical Coordinator for our Gaithersburg, MD office. This position will oversee day-to-day site operations and provide support to staff, build relationships with referral sources, and provide patient care coordination. ABH is a family centered mental health program that offers...
-
Patient Service Coordinator
5 days ago
Gaithersburg, United States Medstar Full timeJob Summary: As a PRN Patient Service Coordinator at Medstar, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile , checking in /out processes, gathering demographic information , insurance verifications, as well taking copayments and scheduling . Primary Duties: Serves as the initial...
-
Administrative Coordinator
7 days ago
Gaithersburg, United States eTeam Full timeJob Title - Administration Coordinator location – Gaithersburg, MD duration – 12 months’ Manager focusing on the candidate who has global exp , with calendar management exp (worked with larger population team), Pharmaceutical exp not required Description: At Client, we are not afraid to do things differently. We are resetting expectations of what a...
-
Administrative Coordinator
7 days ago
Gaithersburg, United States eTeam Full timeJob Title - Administration Coordinator location – Gaithersburg, MD duration – 12 months’ Manager focusing on the candidate who has global exp , with calendar management exp (worked with larger population team), Pharmaceutical exp not required Description: At Client, we are not afraid to do things differently. We are resetting expectations of what a...
-
Care Coordinator
5 days ago
Gaithersburg, United States Interim HealthCare Full timeJob Summary: We are currently seeking a highly organized and compassionate individual to join our team as a Care Coordinator at Interim HealthCare - Montgomery County & Southern MD. This individual will be responsible for coordinating care services for our clients in the Gaithersburg, Maryland area. The Care Coordinator will play a crucial role in ensuring...
-
Sales & Install Coordinator
5 days ago
Gaithersburg, Maryland, United States Zephyr Full timeZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital...
-
Care Coordinator
3 days ago
Gaithersburg, United States Interim HealthCare - Montgomery County & Southern MD Full timeJob DescriptionJob DescriptionJob Summary:We are currently seeking a highly organized and compassionate individual to join our team as a Care Coordinator at Interim HealthCare - Montgomery County & Southern MD. This individual will be responsible for coordinating care services for our clients in the Gaithersburg, Maryland area. The Care Coordinator will play...
-
Administrative Coordinator
1 month ago
Gaithersburg, United States Sunrise Systems, Inc. Full timeTitle: Administration CoordinatorLocation: Gaithersburg, MDContract: 6 MonthsDescription:Administrative• Provide 1:1 administrative support at a senior level; to include complex calendar management, travel bookings, expenses management.• Independently and pro-actively resolve issues and challenges relating to administrative requests.• Facilitate smooth...
-
Administrative Coordinator
1 month ago
Gaithersburg, United States Sunrise Systems, Inc. Full timeTitle: Administration CoordinatorLocation: Gaithersburg, MDContract: 6 MonthsDescription:Administrative• Provide 1:1 administrative support at a senior level; to include complex calendar management, travel bookings, expenses management.• Independently and pro-actively resolve issues and challenges relating to administrative requests.• Facilitate smooth...
-
Administrative Coordinator
1 month ago
Gaithersburg, United States Sunrise Systems, Inc. Full timeTitle: Administration CoordinatorLocation: Gaithersburg, MDContract: 6 MonthsDescription:Administrative• Provide 1:1 administrative support at a senior level; to include complex calendar management, travel bookings, expenses management.• Independently and pro-actively resolve issues and challenges relating to administrative requests.• Facilitate smooth...
