PATIENT SERVICE CENTER REPRESENTATIVE

4 weeks ago

Colbert GA USA, United States Medlink Georgia Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

  • Answers all telephone calls promptly in a polite and professional manner
  • Schedules appointments for patients and/or routes inquiries and calls as necessary
  • Schedules new patient and follow-up
  • Captures and enters accurate patient demographic information into Athena
  • Reviews appointment information; date, time, location and provider name with patient
  • Reminds patient of MedLink's no call/no show policy when scheduling appointments
  • Verifies insurance including MCD/MCR and prepares third party insurance forms
  • Maintains accurate and confidential patient records following HIPPA guidelines and regulations
  • Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
  • Acts as a liaison for the patient and the Patient Service Center
  • Directs calls to other departments and health centers as needed
  • Uses sound judgement in handling calls
  • Knowledge of when to escalate calls Patient Service Center Supervisor
  • Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor
  • Makes reminder calls for appointments as requested
  • Makes calls to reschedule appointments when necessary
  • Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed
  • Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation
  • Works with Chronic Care Management staff to refer patients as needed
  • Makes calls to patients that have no showed an appointment.
  • Reschedules and/or bills patients that have a no show appointment.
  • Makes calls to schedule patients that are due for annual well checks and/or well child visits.
  • Participate in team and staff meetings as required or requested
  • Other duties as assigned

EDUCATION and/or EXPERIENCE__________________________________________________

  • Preferred graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.
  • Strong verbal and written communication skills
  • Extremely dedicated in providing outstanding customer/patient service
  • Excellent organizational skills and attention to detail


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