MOBILITY SPECIALIST

2 weeks ago

MD United States The Hertz Corporation Full time
The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. Pay rate is $18.50 per hour.

* Ensure optimal operational efficacies to provide customers the best rental car experience
* Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
* Assist customers with various post rental inquiries that involve the rental and billing process
* Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
* Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
* Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
* Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
* Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

* Ability to work in a fast-paced environment with a variety of tasks.
* Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
* Previous customer service.
* Strong time management and organizational skills are required
* Computer literate and detailed orientated.
* Must have a valid driver's license with an acceptable driving record

Knowledge:

* Customer service resolution practices
* Excellent communication techniques
* Sales Management/Coaching ability

Skills:

* Demonstrate good written and oral communication skills.
* Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
* Demonstrate professionalism and interpersonal skills.
* Show a high level of ownership, accountability and initiative.
* Proven experience of working well within a team.
* Ability to work flexible shifts including weekends and holidays; and work overtime as required.
* Willing to work outdoors during all weather conditions.
* Assist with special administrative projects when needed.
* Ability to stand for long periods of time.
* Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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