Mobile Device Support Specialist with Security Clearance

4 weeks ago


Portsmouth NH United States MCS of Tampa, Inc Full time
MIPS/MCS is hiring for a Mobile Device Support Specialist at the Portsmouth Naval Shipyard in Kittery, Maine
This is a full-time, permanent position with benefits
The Mobile Device Support Specialist must demonstrate the ability to provide customer service and basic Mobile Device troubleshooting skills to DoD personnel
The Mobile Device Support Specialist will require good communication skills and the ability to work well in a team setting
It is important that candidates keep abreast of industry trends and developments, as well as applicable Government regulations
Typical duties include: Providing on-site IT mobile device services and management for the Portsmouth Naval Shipyard user community, including over-the-phone support for offsite/remote location users around the United States
Receiving, cataloging, tracking, troubleshooting, and documenting requests for service for cellular devices, laptops, tablets, and hotspots
Restoring services for existing devices, and preparing, configuring, and issuing new devices
Collecting and maintaining appropriate documentation to report to the government customer
Troubleshooting hardware, software, and systems issues
Required: Clearance Requirements: DoD SECRET Educational Requirements: High School Diploma or equivalent Certification Requirements: CompTIA certifications preferred Experience Requirements: Two (2) years of experience in a customer service or related environment
One (1) year of experience providing customer mobile device support
Demonstrated understanding of trouble ticket system operation
Demonstrated understanding of troubleshooting procedures and best practices
Mission Critical Solutions (MCS) is a leading-edge technology solutions provider headquartered in Tampa, Florida
MCS provides a broad range of Technology products and services organized in six core lines of business –Telecommunications, Structured Cabling, Audio-Visual, Security and Life Safety Systems, Electrical Distribution Systems, and Unified Communications.

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