SERVICE-ADVISOR

3 weeks ago

West TX USA, United States Chevy of West Full time
Job Title: Service Advisor

Department: Service

Reports to: Service Manager

Position Summary:

Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer's range of services and contacting customers to update them about their vehicle's repair status.

Essential Duties & Responsibilities:

* Maintain Customer Satisfaction Index (CSI) rating as set by Service Manager.
* Maintain the prescribed standard for hours per customer repair order written
* Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
* Communicate with customer to determine the nature of their mechanical problem(s).
* Obtain accurate customer and vehicle data.
* Test-drive vehicle as necessary.
* Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.
* Lift the hood of every vehicle and look underneath for potential additional repair needs.
* If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
* Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
* Establish each customer's method of payment. Obtain approval of credit, if necessary.
* Obtain customer's signature on repair order; provide customer with a copy.
* Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
* Handle telephone inquiries regarding work in process and appointments.
* Compare final invoice with original repair order.
* Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
* Deliver vehicle to customer and explain the work performed and charges.
* Maintain follow up program on additional items found in need of repair.
* Attend meetings as scheduled.
* Establish and maintain good working relationships with customers to encourage repeat and referral business.
* Ensure that work areas and customer waiting areas are kept clean.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to

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