Information Technology Specialist

Mahalo for your interest in this role Please see the full position description below and click Start Your Application when ready
For more information about DAWSON, please visit dawsonohana.com
Information Technology Summary: To provide management and labor necessary to support Continental United States NORAD Region (CONR), First Air Force (1 AF) Air Forces Northern (AFNORTH), Air Forces Space (AFSPACE) Tyndall AFB, FL and its associated units at Eastern Air Defense Sector (EADS), Rome, NY; and Western Air Defense Sector (WADS) at Joint Base Lewis-McChord (JBLM) AFB, WA
Will be performed in accordance with all applicable laws, regulations, Component-Numbered Air Force (C-NAF), Headquarters Air Force (HAF) standards, instructions, and commercial practices
Duties and Responsibilities
• Shall provide IT support for networks, servers and client-level devices to include: installation, configuration, and troubleshooting network and application server hardware, network operating system software, security patches, and peripheral network equipment such as routers, bridges, cabling system, network interface cards, modems, multiplexers, concentrators, telecommunications equipment and Personal Wireless Communications Systems (PWCS)
Must be compliant with Department of Defense (DoD) Directive 8410 'Information Assurance Training (IAT), Certification, and Workforce Management,' IAT Level II requirements to obtain privileged network access.
• Provide networked application resources by designing, configuring, installing, and managing data services, operating system, and server applications (i.e., structured query language (SQL)/ MS SQL servers)
Provides directory services utilizing dynamically assigned internet protocol (IP) addresses, domain name server (DNS), network storage devices, and electronic messaging resources
Manages secure authentication methods utilizing public key infrastructure (PKI) technologies and procedures
Implements server and special mission system security fixes, operating system patches, and antivirus software
Develops, tests, and implements local restoral and contingency operations plans
Processes and reviews C4 systems requirement documentation, telecommunication service requests (TSRs), status of acquisition messages, and telecommunication service orders (TSOs).
• Performs system resource management, to include load and capacity planning and balance
Creates, administers, and audits system accounts
Performs system-wide backups and data recovery
Ensures continuing systems operability by providing ongoing optimization and problem-solving support
Applies computer security policies to safeguard systems and information
Categorizes, isolates, and resolves system problems
Performs fault recovery by validating, isolating, correcting faults, and verifying service restoral with customers
Processes, documents, and coordinates resolution of trouble calls from lower support echelons
Processes scheduled and authorized outages
Submits outage reports in response to unscheduled outages.
• Utilizes enterprise patching tools to implement security updates to include: Information Assurance Vulnerability Assessments (IAVA), C4 Notice to Airman (C4 NOTAM), Time Compliance Network Orders (TCNO), Time Compliance Technical Order (TCTO), operating system patches, and antivirus software updates
Implements and enforces national, DoD, and Air Force security policies and directives
Performs proactive security functions to deter, detect, isolate, contain, and recover from information system and network security intrusions
Performs system sanitation resulting from classified message incidents (CMIs) and classified file incidents (CFIs)
Develops scripts to assist in the deployment and patching of software vulnerabilities as needed.
• Supports information warfare operations within strictly controlled parameters and provides real-time intrusion detection and firewall protection for all networked resources
Researches latest system threats to develop and test tactics, techniques and procedures (TTPs) for defensive information operations
Employs TTPs on Air Force and DoD computer networks to defend against hostile information operations
Analyzes risks and/or vulnerabilities and takes corrective action to mitigate or remove them.
• Performs client-level Information Technology (IT) support functions
Manages hardware and software
Performs configuration, management, and troubleshooting
Removes and replaces components and peripherals to restore system operation
Installs and configures software operating systems and applications
Provides service to end-users for operation, restoration, and configuration of information systems
Reports security incidents and executes corrective security procedures.
• Standardize existing websites, create graphics, write system documentation, and provide training.
• Performs client-level Personal Wireless Communication Systems (PWCS) functions
Manages hardware, software, and Controlled Cryptographic Items (CCI)
Performs configuration, management, and troubleshooting
Plans, schedules, and implements installation and maintenance functions associated with PWCS
Removes and replaces components and peripherals to restore system operation
Reports security incidents and executes corrective security procedures
Reports spectrum interference incidents.
• Plans, organizes, and implements sustainment activities
Establishes work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions
Determines extent and economy of repair of malfunctioning equipment
Ensures compliance with technical data, instructions, and work standards
Develops and enforces safety standards
Interprets malfunctions and prescribes corrective action
Manages, or performs research and development projects for assigned systems.
• Develop and support internet and intranet sites, applications, and systems in accordance with AF MAJCOM and local governing instructions
Provide support utilizing web technologies Microsoft Office SharePoint Server and other web page and graphic design tools
Develop and maintain user, technical, and system documentation.
• Provide web page design and maintenance and help desk support
This includes receiving, documenting, and responding to user calls for assistance
As required, perform troubleshooting on computer network systems and provide workgroup support.
• Create and edit video production and documentation to provide visual information for presentation, education and training, and reports and historical archives
Support the community manager by operating visual information equipment.
• Support electronic and manual publications and forms development, design, control, storage, and dissemination
This may include updating electronic libraries and maintaining and electronically posting publications
Maintain records sets of directives and forms, and coordinate to ensure publications and forms meet prescribed style, format, and legal/statutory requirements.
• Provide client information services to include information systems devices, applications configuration, installation and maintenance of computer hardware and client software applications to include installation and upgrades to the organization
Add users to network and establish all rights/permissions required for users.
• Receive, issue, track, distribute, inventory, dispose, and store assets to include but not limited to computers, laptops, monitors, printers, speakers, cables, accessories, peripherals, office supplies, etc., for 1 AF/A6 and 1 AF subordinate units
• Assist with programs and projects requiring asset requisitioning and storage.
• Review requirements and determine courses of action such as utilizing current stock or purchase new items; coordinate actions needed to fulfill requirement.
• Use Asset Inventory Management (AIM) and all other programs of record for inventory management.
• Provide lifecycle management, identify shortfalls in stock, and coordinate actions to replenish.
• Print bar code labels for distribution.
• Deactivate accounts of departing IT custodians and create new accounts and provide training to new IT custodians.
• Assist in developing policies and procedures regarding asset management.
• Generate database reports and prepare reports for senior leadership as requested (i.e., status of accounts, status of lifecycle management).
• Assist in developing, preparing, and conducting asset management training.
• Prepare and maintain documentation associated with inventory management.
• Gather information and statements for investigations for lost or damaged equipment due to negligence or accident.
• Provide weekly progress and status updates regarding asset management.
• Maintain correspondence related to asset management.
• The contractor shall possesses and apply a comprehensive knowledge across key tasks and high impact assignments
Plans and leads major technology assignments
Evaluates performance results and recommends major changes affecting short-term project growth and success
Functions as a technical expert across multiple project assignments
May supervise projects and tasks as required.
• The contractor shall install and/or remove cabling
Contractor shall be qualified in fabricating, certifying, and installing category 5 or higher, coaxial, fiber optic (crimp and glue), and multi-pin communications cables.
• Provide first-look capability for cryptographic equipment items
Contractor shall be able to perform operator functions on KG-175 TACLANEs, KG-84/84A, KG-194, Secure Telephone Unit (STU)-IIIs, STEs, and KIV-7s & 19s.
• Complete specialized training packages for cryptographic equipment, as required.
• Perform first-look maintenance activities on information systems
If unable to correct computer or network problems, coordinate with the help desk for further assistance
Support Air Defense System Integrator (ADSI), Global Command & Control Systems,

---