PATIENT ACCESS REPRESENTATIVE 1
3 weeks ago
Our Lady of the Lake Children's Medical Center is looking to add a skilled patient access representative to its hospital team. In this role, you will serve as the first point of contact between our patients and our hospital. This means that having strong communication skills is a must. It will be your job to guide each patient through the process of being admitted into the hospital. That means collecting their information, explaining hospital procedures to them, and handling their insurance for pre-approval. The Patient Access Representative ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies. If making a difference in a stressful but exciting Hospital environment is what you are looking for and you believe that you have the qualifications to excel in this role, then this may be the opportunity you have been waiting for
- Registration
- Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name, Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent, courteous, professional, accurate and timely manner.
- Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software. If patient is already in the system, finds correct patient record and verifies information in the system.
- Insurance and Benefits Knowledge
- Demonstrates knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage and prior authorization
- Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered.
- Financial Collections
- Uses proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service. Negotiates with patient to ensure a deposit is collected, in accordance with corporate policy and procedure.
- Understands and explains the details of the out-of-pocket calculation.
Qualifications
Position Requirements:
Experience
1 year relevant experience (registration, patient scheduling, customer service, billing, coding, finance, or accounting) in the healthcare industry
OR
Related certification (Certified Coder, Certified Medical Assistant, or Certified Healthcare Access Associate) or Bachelor's Degree substitutes for 1 year of experience.
Education
High School diploma or equivalent.
Skills
Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork.
About Us
Our Lady of the Lake Children's Hospital serves as the main campus and central hub for Our Lady of the Lake Children's Health state-wide network of pediatric healthcare. The hospital is home to an expanded St. Jude Affiliate Clinic and the only pediatric emergency room in Louisiana staffed 24/7 by physicians certified in pediatric emergency medicine. It's also home to one of only two dedicated pediatric trauma programs in Louisiana.
At Our Lady of the Lake Children's Health, we believe that access to not only primary care but also a robust network of specialties is critical to improving children's health. We offer comprehensive ongoing care for your child in more than 30 specialties, in addition to our critical care , intensive care and departments. With specialties available in major markets and specialists rotating so satellite clinics across Louisiana, specialty care is close to home. We have the ability to treat almost any pediatric condition, and with care close by, your kids will be on the path to health in no time. With more than 180 providers across our specialties, we are ready to care for your child
-
Patient Access Representative 1
1 month ago
Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full timeJob DescriptionJob Title : Patient Access Representative 1 - Hospital Job Summary : The Patient Access Representative 1 (PAR1) is responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of insurance coverage, calculation of and collection of patient...
-
Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full timeJob Description Job Title : Patient Access Representative 1 - Clinic Job Summary : Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Experience, Education, Training, Special...
-
Patient Access Representative 2
6 days ago
Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full timeThe Patient Access Representative 2 (PAR 2) facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The PAR 2 ensures that all data entry is accurate, including demographic and financial information for each account. The PAR 2 has numerous procedural...
-
Patient Access Representative 1
1 month ago
Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full timeJob Description Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Qualifications Experience, Education, Training, Special Skills, and Licensure: 6 months experience in a...
-
Patient Access Representative 2
2 weeks ago
Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full timeResponsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Serves as subject matter expe Clinic, Patient Access, Pediatric, Representative, Development, Patient, Healthcare
-
Patient Access Representative 2
3 days ago
Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full timeJob Description Job Title : Patient Access Representative 2 - PBC Job Summary : Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Serves as subject matter expert in processes and...
-
Sr Director Patient Access
4 weeks ago
Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full timeJob DescriptionUnder the supervision of the VP of Revenue Cycle, the Patient Access Sr. Director is responsible for the overall management, organization, and productivity of department operations, including admissions, pre-admissions, and financial counseling activities at Our Lady of the Lake Hospital and Our Lady of the Lake offsite locations (including...
-
Patient Services Representative
1 week ago
Baton Rouge, United States Cardiovascular Institute of the South Full timeNature of Duties:Performs a variety of medical office duties ranging from patient check-in/out, appointment scheduling, managing medical records, handling payments, and correspondence.Qualifications:1. High school diploma2.Knowledge of patient scheduling techniques/insurance & billing preferred.3. Good communication and customer service skills.4. Ability to...
-
Patient Services Representative
2 weeks ago
Baton Rouge, United States Cardiovascular Institute of the South Full timeNature of Duties: Performs a variety of medical office duties ranging from patient check-in/out, appointment scheduling, managing medical records, handling payments, and correspondence. Qualifications: 1. High school diploma 2.Knowledge of patient scheduling techniques/insurance & billing preferred. 3. Good communication and customer service skills. 4....
-
Medical Customer Service Representative
6 days ago
Baton Rouge, United States Patient Plus Urgent Care Full timeAnswer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding services provided at the offices. Perform administrative duties using specific knowledge of medical terminology and practice, Customer Service Representative, Medical, Customer Service, Representative, Retail, Healthcare
-
Medical Customer Service Representative
1 week ago
Baton Rouge, United States Patient Plus Urgent Care Full timeJob DescriptionJob DescriptionDescription:Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding services provided at the offices. Perform administrative duties using specific knowledge of medical terminology and practice, clinic, or laboratory procedures. Schedule and register patients for...
-
Patient Services Representative
2 weeks ago
Baton Rouge, United States Baton Rouge General Full timeDescriptionJOB SUMMARYAs a Patient Services Representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an...
-
Patient Services Representative
3 days ago
Baton Rouge, United States Baton Rouge General Full timeDescription JOB SUMMARY As a Patient Services Representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an...
-
Clinical Services Representative 1
1 week ago
Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full timeThe Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplis Clinical, Representative, Service, Retail, Healthcare
-
Sr. Patient Registration Specialist
1 week ago
Baton Rouge, United States HAART Inc Full timeJob Purpose: The purpose of the Sr. Patient Registration Specialist is to conduct the eligibility verification screening, documentation collection, and financial assessments for all clinic patients accessing services, including verifying eligibility for HIP and Ryan White funded programs, Patient Protection and Affordable Care Act insurances, and Medicaid or...
-
Sr. Patient Registration Specialist
1 week ago
Baton Rouge, United States HAART, Inc. Full timeJob Purpose:The purpose of the Sr. Patient Registration Specialist is to conduct the eligibility verification screening, documentation collection, and financial assessments for all clinic patients accessing services, including verifying eligibility for HIP and Ryan White funded programs, Patient Protection and Affordable Care Act insurances, and Medicaid or...
-
Patient Navigator
7 days ago
Baton Rouge, United States Open Health Care Clinic Full timeJob DescriptionJob DescriptionRole and Responsibilities:The Patient Navigator provides peer support to individuals living with HIV/AIDS and their families to promote increased client involvement in their medical care.Key Responsibility Areas:1. Satisfies Core Competencies• Accepts responsibility for ensuring that performance meets the standards of the...
-
Patient Navigator
22 hours ago
Baton Rouge, United States Open Health Care Clinic Full timeJob DescriptionJob DescriptionRole and Responsibilities:The Patient Navigator provides peer support to individuals living with HIV/AIDS and their families to promote increased client involvement in their medical care.Key Responsibility Areas:1. Satisfies Core Competencies• Accepts responsibility for ensuring that performance meets the standards of the...
-
Clinical Services Representative 1
4 weeks ago
Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full timeJob DescriptionThe Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.ResponsibilitiesJob Standards and Performance...
-
Sr. Patient Registration Specialist
6 days ago
Baton Rouge, United States Open Health Care Clinic Full timeJob DescriptionJob DescriptionJob Purpose:The purpose of the Sr. Patient Registration Specialist is to conduct the eligibility verification screening, documentation collection, and financial assessments for all clinic patients accessing services, including verifying eligibility for HIP and Ryan White funded programs, Patient Protection and Affordable Care...