Technical Program Manager

2 weeks ago

San Ramon CA United States Reputation Full time

Why Work at Reputation?

  • Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

  • We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

  • Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

  • Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

  • The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

  • Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

  • Our Mission: We exist to forge relationships between companies and communities.

As Technical Program Manager, you will be responsible for driving deliverables for key projects across Engineering. You will coordinate these projects across Customer facing teams, Product Management, and Engineering. You will be key to the success of the organization through these project and will need to updated statuses, resolve roadblocks, and facilitate the project deliverables.

Key Responsibilities

  • Communication: Provide clear and concise communication to management and all stakeholders for each issue. Updates need to be provided against an SLA.

  • Balanced scheduling: As your projects will be interrupt driven, you will need to be the master of scheduling, handling changes and communicating updates clearly.

  • Collaboration and Stakeholder Engagement: Foster a highly collaborative environment by closely engaging with key stakeholders. Provide clear and concise communication to management and all stakeholders for each issue. Updates need to be provided against an SLA.

  • Individual Ownership and Leadership: As an individual contributor, you will be responsible for leading an adhoc group of Engineers to complete projects. With guidance from the Engineering leadership and your direct manager, you will be able to lead with safety nets.

  • Innovation and Problem Solving: Tackle significant challenges from customers and drive innovation by identifying opportunities for improvement. You will be given opportunities to build projects to address areas of improvement you identified.

Qualifications:

  • 2-3 year experience working direct with customers

  • Experience working with a team and influencing outcomes (school projects do apply)

  • Basic knowledge of scripting or coding

  • Degree or equivalent experience in computer field (Computer Science, IT, etc)

  • Basic knowledge of computer hardware and software required

Characteristics:

  • Skilled troubleshooter

  • Skilled communication

  • Organized

  • Detail oriented

  • Work effectively under pressure

  • Work independently

  • Drive to deliver results

When you join Reputation, you can expect:

  • Flexible working arrangements.

  • Career growth with paid training tuition opportunities.

  • Active Employee Resource Groups (ERGs) to engage with.

  • An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

  • Ample Opportunities- "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

  • Positive Culture- "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."

  • Training and Tools- "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

  • Balance- "Great work life balance and awesome team environment"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

  • Diversity: Embracing a culture that values uniqueness.

  • Inclusion: Inviting diverse groups to take part in company life.

  • Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

  • Flexible PTO

  • Paid company holidays

  • 4 company provided, "Recharge Days", which are wellness days off for the entire company

  • Several active Employee Resource Groups (ERG's) to help foster inclusion and community

  • Employee Assistance Program

  • Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

  • Fetch Pet Insurance

  • 401K

  • Health, dental and vision insurance

  • Paid maternity leave

  • Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

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