Cloud Media Service Architect

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Palo Alto, United States Tencent Full time

About the Role:

With over 20 years of research and experience in audio and video technology, Tencent Cloud launched Tencent Cloud Media Service, a new international audio and video brand, in 2022. It provides a one-stop media solution, the basic media processing infrastructure named MPS, including industry-leading encoder, Media enhancement based on AI technology and cloud real-time rendering and transmission technology, etc. Tencent Cloud Media Service also provides complete live streaming solutions for different industries, including OTT, e-commerce, entertainment, e-sports, and sports events, etc. Through comprehensive audio and video SDKs and PaaS services. Overall, Tencent Cloud Media Service offers low-cost, efficient, and innovative solutions for the businesses of global customers.


Job Responsibilities:

  • Work closely with the regional sales team as the point of contact for customers in the field of audio and video. Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals.
  • Support the regional architecture team in analyzing customers' media business technology architecture and identifying their needs and values in audio and video scenarios. Provide industry solutions and case studies for international markets, such as OTT, social media, gaming, education, and business.
  • Understand industry solutions and combine customers' business and technical requirements with the features of Tencent's audio and video products. Help customers achieve their goals and values. Effectively communicate the customer requirements and industry requirements to product development team.
  • Actively participate in public online and offline product/industry presentations to share Tencent's media product capabilities, industry experience, and insights. Enhance the influence of Tencent Cloud Media Service, strengthen and establish Tencent's industry customer network in the field of media services.
  • Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training, participating in workshops, and Media Demo Day.


Qualifications and Requirements:

  • At least three years of work experience with a bachelor's degree or above in computer/IT/cloud computing related area.
  • Excellent Chinese and English skills with fluency in communication, public speaking, and solution documents writing.
  • Familiarities with the audio and video field, such as live streaming, video on demand, encoding/decoding, and network transmission.
  • Strong customer-oriented work skills and a good sense of customer service, with the ability to communicate with technical decision-makers.
  • Ability to be stationed in overseas regions for 1-2 years, to support and collaborate with the local regional team.
  • Experience in related industries or working with public clouds is a plus.
  • Excellent cross-cultural communication skills are preferred.


The base pay range for this position in the state(s) above is $115,800 to $212,300 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

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