PATIENT REGISTRATION SPECIALIST

3 weeks ago


Decatur IL USA, United States Taylorville Memorial Hospital Full time
Overview

To pre-register and register patients of Memorial Care UrgentCare. Schedule patients for procedures and tests at Memorial Health facilities. Collects accurate patient demographic and billing information in a timely manner. Interviews incoming patients or Associates, enter information into potential all appropriate software packages. Serves as a liaison between ancillary departments and other Patient Access Services areas.

Qualifications

Education:

High School Graduate or equivalent required.

Experience:

* One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.

Word processing/computer application experience and knowledge desired.

Other Knowledge/Skills/Abilities:

* Minimum typing skill of 40 WPM preferred.
* Demonstrates excellent interpersonal and communication skills.
* Demonstrates ability to work independently.

Responsibilities

* Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.
* Effectively perform general clerical/administrative functions.
* Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.
* Pre-register and register all types of patients in multiple software systems.
* Demonstrates an ability to be flexible, organized and function well in stressful situations.
* Maintains a professional demeanor in respect to patients and fellow employees.
* Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.
* Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.
* Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.
* Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
* Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.
* Ensures accurate documentation of patient information.
* Responsible for checking and re-stocking supplies as needed.
* Participates in performance improvement activities for the department and organization.
* Adheres to all HIPAA guidelines and patient confidentiality policies.
* Completes annual educational and training requirements.
* Promotes the mission, vision, and goals of the organization and department.
* Performs other related work as required or requested.

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