IT Operations Manager with Security Clearance
3 weeks ago
• * Maintain and improve our ICAM solution and infrastructure across multiple security domains * Be the primary point of contact for operational capabilities, managing communication, troubleshooting, root-cause analysis, and operational status * Manage all operations-related processes for the sustainment of the operational baseline including engineering, integration, and operations * Manage 24x7x365 support team and a Tier 3 engineering team * Support Service Level Agreement of 99.9% (three-nine) availability * Brief technical status to internal and external customers, as well as program and company leadership * Provide technical execution oversight to operations during operational incidents * Facilitate collaboration across operations teams and the SW development organization * Collaborate with stakeholders for enterprise projects and activities * Lead operations metrics collection and dissemination Basic Qualifications: * Active Top Secret clearance with eligibility for SCI * Bachelor’s degree or equivalent with 8+ years of experience in Information Technology operations and support. Additional years of experience may be considered in lieu of a degree * Minimum 3 years experience maintaining cloud services to include at a minimum AWS * 3+ years of experience providing oversight to the completion of operational environment maintenance * 5+ years of experience leading an operations team and 3+ years managing server maintenance and support * 3+ years experience managing Tier 2 - 24x365 Helpdesk support to include Tier 3 on-demand for priority Preferred Qualifications: * Familiarity with Oracle IdAM products. * Information Technology Infrastructure Library (ITIL) certification desired * Must demonstrate experience with Jira, Confluence, Agile Scrum, A&A processes, Systems Engineering, Original Posting Date: 2024-04-24
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $122,200.00 - $220,900.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #Featuredjob
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